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My email quit working on my Samsung GS. I have a gmail account.

 
denm7510's Avatar
  • Answered by:denm7510
  • Retail
  • Positive Feedback: 100.0 %
  • Accepted Answers: 20
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Customer Question

My email quit working on my Samsung GS. I have a gmail account. i need to enter the reset password XXXXX my phone but I can't remember how to do it. It happened about a month ago and the GCI store clerk helped me.

 

Optional Information:
Make: Samsung
Model: GS

Already Tried:
Went on the help forum but can;t get the info I need to fix.

Submitted: 477 days and 5 hours ago.
Category: Cell Phones
Value: $21
Status: CLOSED

Accepted Answer

Expert:  denm7510 replied 477 days and 1 hours ago.


denm7510 :

Hello, my name id Dennis and I would be glad to try and assist you however I have a few questions. First do you mean to say that you have a Samsung Galaxy S? secondly, do you want to recreate your email in the handset or do you simply want to do a master reset on the phone? For the sake of saving time I will include the directions for both means of reset for the Galaxy S, but if it's a different handset and you're thinking of doing something else, please let me know I will get you that info. If this help, please remember to hit the Accept button as this is the only way we are compensated. Best wishes and please lt me know if I can help on any other way.

denm7510 :
  1. From the main home screen, tap menu
  2. Tap Settings, then Privacy
  3. Tap Factory data reset
  4. Tap Reset phone
  5. Enter your password, then tap Yes to confirm

If that doesn't work, or if your phone is frozen:

  1. Turn the power off. If your Samsung Galaxy S is frozen, pull the battery out and reinsert it
  2. Hold the Volume Down button
  3. Press and release the Power button
  4. You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
  5. Select Clear Storage by pressing the Volume Down button
  6. Press and release the Power button
  7. Now simply confirm your decision: Volume Up for YES and Volume Down fo

Expert TypeRetail
Category: Cell Phones
Pos. Feedback: 100.0 %
Accepts: 20
Answered: 12/24/2011

Experience: Work as a cell phone salesperson and tech

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