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Richard, Technician
Category: Cell Phones
Satisfied Customers: 35240
Experience:  Cell / Smart phone problem solver for over 15 years
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my iPhone 4 will not accept my apple id password. I have

Resolved Question:

my iPhone 4 will not accept my apple id password. I have turned it off several time and restarted it. I am trying to update an app and when I attach my iphone to my iMac it says there is no app requiring an update! Anyway I have reset my apple id password XXXXX times now and my iphone will still not accept it. I have tried to update the security information on email and on my iphone this also on the iphone informs me that my DOB is not correct. how can i update this app and get my iphone to accept my apple id password?
Submitted: 5 years ago.
Category: Cell Phones
Expert:  Richard replied 5 years ago.
Hi there and welcome

Can you please do the following

Tap the settings icon
Tap 'Store' for the app store settings and sign out of your account.
Sign back in with your username and password

Let me know if you still get the problem please
Customer: replied 5 years ago.
I have tried I signed with my username and password XXXXX would not except this no matter how many times I changed my password XXXXX kept telling me that it was already in use! Could not proceed.
Expert:  Richard replied 5 years ago.
ok, can you try changing it via this link please
Customer: replied 5 years ago.
I have already tried this three times and my iMac on email in the apple support manage my account does change my password XXXXX accepts another new password XXXXX my iphone still will not accept any of these passwords so do I reset my phone or what?
Expert:  Richard replied 5 years ago.
yes it is looking this way unfortunatly

Yuo will need to hard reset though you will lose your data

To do this

Press-hold the Home button (big circle below the screen) and the Sleep/Wake button (on top of the iPhone) simultaneously.

Continue holding both buttons (Ignore the "Slide to power off") until the iPhone shuts off and begins to restart.

You may let go when you see the silver Apple logo.

This will than complete the process but remember, ALL Data will be removed
Customer: replied 5 years ago.
Thats is so annoying what data is lost?
Expert:  Richard replied 5 years ago.
everything stored on the phone sorry. But unfortunately this is the only option left

Your Application though can be downloaded again via iTunes
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