iphone4 frozen with itunes and usb icon
Computer OS: Windows XP
Hi, and thanks for using JustAnswer.Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed.Let's try to reset the iPhone first.-Unplug the iPhone from the USB cable connection.-Press and Hold the Home and Wake/Sleep buttons UNTIL the Apple Logo appears (about 15 seconds OR longer).It should reboot and resume normal operation.Reply back if that does not work.
hi rick did you get that last reply
Hello-Apparently I did not. Would you mind resending please.
hi rick we tried to reset the iphone and it is still frozen
Thank you for your reply.The iPhone will need to be restored then.You may need to update your iTunes if this does not work (link for latest iTunes:http://www.apple.com/itunes/download/ )Connect your iPhone to your PC and open iTunes.Locate your iPhone under devices, right click and select "Restore".You should be able to restore with your last back-up. Complete the restore and your iPhone should be operational.Reply back if that does not work.
hi Ricki did the itunes download but my phone will not come up in devices .if i plug another phone in it will come up as a device .thanks Mark
Thank you for your reply.Can you provide me some history on this phone.ie-when it was functioning properly. what caused it to fail. was it ever dropped and/or does it have water damage...Also, has it been Jailbroken?Rick40826.6083940625
hi Rick the phone is about 12 months old and i have had it from new it was working fine until it was connected to itunes and i clicked on an itunes update,it has no water damage and im not sure what jailbroken means
Thank you for your reply.So are you saying that the current state is a result of a failed update of iOS?
hi Rickyes it seems to be the update from itunes that did itthanks Mark
Thank you Mark-Here's the next step:
it has gone through recovery and because my connection is slow it is still syncing so havent been able yo unplug it yet but it all looks good
Fine business Mark.I'm glad I could help! :)And, I Thank you!
thanks again its all good
Great Mark.Thank you for updating me too. I appreciate that.Take Care.