Hello, I am John Cappucci, I will be very happy and will do my best to help you.

What phone brand and model do you have? Please click the "Reply to expert" button below to let me know.

OK, I am sorry but I don't have experience with this phone, then I will opt out so any other expert can try to help you. You will receive an email when another expert takes your question. The new expert will see all our previous thread, so no need to explain the issue again.

Thank you

I'm sorry that you haven't received an answer yet. Most questions are responded to within the hour, but this can depend on different factors, including the difficulty of your question, how many questions are being posted by customers, whether or not this type of question can be answered in an online forum and how many Experts are on the site at the time your question posts, and also how much are you willing to pay for this kind of issue resolution.

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Thank you