MobilityExpert : Hello. Welcome to JustAnswer. My name is Stefan. I will be happy to answer your question.
MobilityExpert : What have you done thus far to get keyboard to work? Pulled battery? Wipe device?
MobilityExpert : Provide the model #
MobilityExpert : When did it stop working and what were you doing just prior to the keyboard freezing up?
MobilityExpert : Try these steps in order: 1 - take battery out. Wait 30 seconds. Place back in.
MobilityExpert : Does trackpad work? Or just keyboard broken.
MobilityExpert : Provide details as to what you did during the one you had the BB till it stopped working. Provide the model #. OS app version Where you purchased online? New or refurbished? Who the carrier is specifically?
MobilityExpert : The more details the better? Any new apps loaded? What you were doing just prior, iE reading email, browsing, music. Etc. I will await your details.
MobilityExpert : If you are in the chat , on last question - has the pearl been in contact with moisture of any kind? This 3G pearl does not take well to any moisture.
MobilityExpert : when ready let me know so an answer can be provided. Thanks. This chat has been idle for some time and no responses.
MobilityExpert : The best answer I can provide if any of the above did not help is if the phone is new and you bought it online is to demand a replacement and send it back and have them send you a new device. Such a new device should not break down like this. If it were mine, that is exactly what I do. Get another one and the bad one back.