How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MobileDeviceXpert Your Own Question

MobileDeviceXpert
MobileDeviceXpert, Mobile Engineer III
Category: Cell Phones
Satisfied Customers: 148
Experience:  3+ years Exp. BlackBerry Certified. BCSA, BCSS, BCSSS.
60204924
Type Your Cell Phones Question Here...
MobileDeviceXpert is online now
A new question is answered every 9 seconds

my blackberry bold 9000 wont turn on or have the red light

Resolved Question:

my blackberry bold 9000 wont turn on or have the red light come on. what is wrong with it? it also has the loading sign continuously for 3 mins every hour or so and wont go away til i battery pull. i just tried to charge without battery and no success.
Submitted: 3 years ago.
Category: Cell Phones
Expert:  MobileDeviceXpert replied 3 years ago.

Mobile Device Expert : Greetings,Thank you for trusting JustAnswer. My name isXXXXX a mobile device engineer. I will do what I can to answer you question.
Mobile Device Expert : Did you recently perform an upgrade to the OS on your device?
Mobile Device Expert : Your Bold sounds like it is bricked or it is a battery issue in which have you tried charging it for an hour without using it and see if the device powers on then? Bold 9000 will act like you state an a fully dead battery and won't just turn on until charge enough
Customer:

well i didnt do any os upgrade..not sure how to do that unless i have it connected. but ive tried charging just the phone for an hour and no battery sign

Mobile Device Expert : No. You would know if you did an OS upgrade. have you recently loaded any new applications ?
Customer:

no. i deleted the one i had previously loaded but they were all done before so it was just reinstalling.

Mobile Device Expert : Ok
Customer:

it seems to be a common problem and like most people the phone is my life line

Mobile Device Expert : So , you were installing or reinstalling when this occurred first?
Mobile Device Expert : We will get it fix or an swear to why it is broken
Mobile Device Expert : Answer sorry
Customer:

i wasnt doing anything but trying to read a text from a friend. and than the loading was non stop like it was on the old phone and like it had been for a few weeks

Customer:

so i battery pulled(the batt was at 40%) and than it never turned back on

Customer:

this was last night.

Mobile Device Expert : Did this happen right when you were trying read the message ?
Customer:

the loading you mean?

Mobile Device Expert : Yes and expand on that
Mobile Device Expert : Loading ?
Customer:

ok you know that round symbol that has the clock like symbols? that is always coming up

Customer:

and that can come up anytime

Mobile Device Expert : So the device was hourglassing
Customer:

yes sorry bad tech vocab

Mobile Device Expert : No it's ok - it's a BlackBerry term
Customer:

and it does that for about 3mins or more at a time

Customer:

all the time until i take the battery out

Mobile Device Expert : Do you have a memory card in the device by chance?
Customer:

yes i do.

Mobile Device Expert : Is it new or old
Customer:

i think old. came from my boyfriend. so i think he said it was used before

Mobile Device Expert : Ok. But you have not recently changed it
Customer:

no

Mobile Device Expert : When you try to power the device on what happens exactly
Customer:

nothing. ive tried holding in the power button for a minute and nothing happens.

Mobile Device Expert : You see no light nothing and when you plugged it into the wall what happened
Mobile Device Expert : Charge light come on?
Customer:

same thing no light or anything

Customer:

nope. and when i did just the device same thing no light or anything

Mobile Device Expert : When did this first occur?
Customer:

the recent charges(both just device and with battery) were an hour for device and overnight for with battery

Customer:

last night was the first time anything like no red light showing up

Customer:

i wanna throw it against the wall but i know thats not the right way to do it lol

Mobile Device Expert : Ok and since the time you tried to open the text has the phone ever came back on since then
Mobile Device Expert : I hear ya
Customer:

no. because when i was trying to read it and it hourglassed it had been doing that all day so i finally got frustrated and battery pulled and than no light or anything.

Customer:

and normally when the battery is even slightly about to die(whether no radio signal or just dead) it always turns on to a certain point

Mobile Device Expert : I don't like being the bearer of bad news but it it appears the issue is a hardware issue and it was degrading through out the day and just died when you powered it off
Mobile Device Expert : Did it drop or get wet?
Customer:

no.

Customer:

so my phone needs to go to the blackberry grave?

Mobile Device Expert : I hate to say it but time to upgrade to another BB or different device
Mobile Device Expert : The 9000 is not worth the effort to fix
Customer:

darn im not due for an upgrade til september the end i think too. and this was just a replacement from at&t for the other one that was hourglassing so much

Mobile Device Expert : Oh
Mobile Device Expert : How long have you had it?
Customer:

ive had this bold 9000 for about a month if that

Mobile Device Expert : Take it back and demand a replacement
Mobile Device Expert : That is not right
Customer:

lol a replacement for a replacemtn

Customer:

*replacement

Mobile Device Expert : The should replace it without question
Mobile Device Expert : That is right
Mobile Device Expert : They gave you a bad device
Customer:

i hope so. im gonna probably call and see if they can just give me another phone because i told them that i was afraid of this happening again

Customer:

they dont make bold 9000 anymore do they?

Mobile Device Expert : They should give you another phone without question
Mobile Device Expert : No
Mobile Device Expert : Get the 9700
Mobile Device Expert : Or the 9800
Customer:

my boyfriend had that and it was horrible as well. the 9700.

Customer:

so im probably gonna stray from bb all in all.

Mobile Device Expert : Stay away from old devices. Try the torch then
Mobile Device Expert : I have both and they are solid devices
Customer:

alright.

Mobile Device Expert : Old replacements will not be a good customer experience on newer networks
Mobile Device Expert : Please remember to click accept before leaving the chat . Do you have any other questions?
Customer:

def.

Customer:

i dont think so. thank you so much for your help

Mobile Device Expert : Sure. Thank you for using JustAnswer
Customer:

have a great night

Mobile Device Expert : Same
MobileDeviceXpert, Mobile Engineer III
Category: Cell Phones
Satisfied Customers: 148
Experience: 3+ years Exp. BlackBerry Certified. BCSA, BCSS, BCSSS.
MobileDeviceXpert and 5 other Cell Phones Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Eric

    Android Expert

    Satisfied Customers:

    1251
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
< Last | Next >
  • http://ww2.justanswer.com/uploads/AN/AnswersByEric/2012-2-12_5011_JAanimatedavi.64x64.gif Eric's Avatar

    Eric

    Android Expert

    Satisfied Customers:

    1251
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
  • http://ww2.justanswer.com/uploads/NY/NYCDart25/2011-2-24_52641_photo.64x64.JPG Richard S.'s Avatar

    Richard S.

    Accounts and Device Specialist

    Satisfied Customers:

    2077
    5 years working with major US carriers in billing, contracts, devices and network
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG Daniel P.'s Avatar

    Daniel P.

    Wireless Consultant

    Satisfied Customers:

    1915
    Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
  • http://ww2.justanswer.com/uploads/mikepettinato/2009-9-4_41145_DSC005132.jpg Mike's Avatar

    Mike

    Cell Phone Technician

    Satisfied Customers:

    724
    6+ Years Repair / Support / Troubleshooting / and Programming Experience
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Cell Phone Tech.

    Satisfied Customers:

    540
    Over 6 years of experience in Electronics support service
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Cell Phone Engineer

    Satisfied Customers:

    509
    Cell Phone Repair Business Owner & CIS Degree
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Electronics & Computer Consultant

    Satisfied Customers:

    309
    11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support