Hi and thanks for using JustAnswer. My name is Eric and I will do whatever I can to help answer your questions.
Attachments are only available to registered users.
Can you tell me which make and model phone you are using?
First thing we need to try is to clear the cache. Remove the battery from the phone while ITS ON. Wait 60-90 seconds and replace the battery then turn it back on. This will allow Android to clear the dalvik cache and should resolve the issue with the erroneous data causing the issue.
If you have any other questions feel free to ask.
If not and I have helped you today Please press the Accept Button so I am credited for my time Assisting you! Please don't leave negative feedback, If something isn't working let me know and I will continue working with you to resolve it!Positive Feedback & Bonuses are not necessary but ALWAYS appreciated!!Click here and BOOKMARK the page to get me directly with ANY questions in the future! HelpWithAndroid.com
I have looked but still cannot find a reason you are having this problem. I Will open it up for other experts to hopefully help!