Hi and thanks for using JustAnswer. My name is XXXXX XXXXX I do whatever I can to help answer your questions.
The only way to get back into a locked Android phone that you dont have the password XXXXX the Google account is to run a factory reset of the phone.
If you tell me which model it is, I can give you the instructions on how to do it ;]
Unfortunately, its the only way. Its meant to be a security feature so that if your phone is stolen no one can access your data
Which LG is it?
Ok, I am looking through my notes for a sequence for that device.
OK, can you get to the page where is says to enter your google information?
ok, get there and press volume down, menu and camera buttons and continue to hold them for about 30 seconds or until it reboots
Not doing anything.\
It had a pattern lock and my son tried to unlock it and it ended up going to enter google account
Ok, we can try one more option.. that first one is the factory set way, but i can try another method
This way we need to try with the phone on AND off, as it could work either way.
first try it with the phone on.
Hold Home Key + End key for 20 seconds or until you see a "triangle with an exclamation point and a picture
Give it 30 seconds or so, if nothing happens.. take out the battery and put it back in but dont turn it on.. then try that method again
What if my home key is a sensor home key and a back button
as long as its your home key
and its a touch screen and a qwerty keyboard
yes, we need to use the home key and end-call key thats on the phone
it only has a home screen the middly button and a back button
ok, you can use the back button
try that, and then again with the phone off.
IF that doesnt work, then you have an older firmware in that device. LG admitted its a flaw in the design of that model and was supposed to update all of them, but yours may not have received the update. The only way back in on that specific model if this doesnt work, is to send the device in.
I know its frustrating to hear ;\
yeah it's alright tho
All android phones have a sequence like this to get into a reset.. LG messed up with that model
Sorry for the bad news!
Anything else I can help you with?>
Ok, have a great night!