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Richard S.
Richard S., Accounts and Device Specialist
Category: Cell Phones
Satisfied Customers: 2162
Experience:  5 years working with major US carriers in billing, contracts, devices and network
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My Samsung tracfone can make calls but not receive them. What

Customer Question

My Samsung tracfone can make calls but not receive them. What am I doing wrong?
Submitted: 5 years ago.
Category: Cell Phones
Expert:  Richard S. replied 5 years ago.
Have you always had this problem with the phone or did it just start? If it used to work fine, please try the steps below in this EXACT order.

Remove the battery and SIM (if you have on, varies by carrier) from the phone and wait 20 seconds, then, with the battery still out, plug it into your wall charger, then place the battery and SIM back in and turn the phone back on.

If it works, please click Accept as that is how I get credit. If not, let me know and we will keep working on it. Bonus NOT necessary but ALWAYS appreciated!!

PLEASE DO NOT leave Negative feedback! If you need more help PLEASE just reply to this question and I will keep working with you!

Expert:  Richard S. replied 5 years ago.

I just wanted to check and make sure my last message was received. Some customers are reporting that messages are not going through. Anyways,

Please let me know if you need any additional assistance. Please click Accept to close out the question and so I get credit for it.

Thank you so much!!

Richard S. and 2 other Cell Phones Specialists are ready to help you
Customer: replied 5 years ago.
I just tried this, but it still won't/can't receive calls.
Expert:  Richard S. replied 5 years ago.
What the heck. Ok., have you tried reaching out to Tracfone to have them do a reset on their system and make sure that the phone is provisioned correctly?
Customer: replied 5 years ago.
No. How do I do that?
Expert:  Richard S. replied 5 years ago.
That is the next thing I would do as it may be a SIM issue. Call them at the number below. Please keep me updated

Phone at: 1-800-867-7183
Customer: replied 5 years ago.
I called the number you gave me, and the representative tried a lot of things for over an hour, but he finally got it fixed. My phone is working now. Thank you.
Expert:  Richard S. replied 5 years ago.
Wooohooo!! I thought it would probably be a system issue as that is a odd problem and the reset did not solve it. I am very glad it is back to working!

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