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Eric
Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 4445
Experience:  3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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Why cant i get email on my htc evo

Resolved Question:

Why can't i get email on my htc evo?
Submitted: 3 years ago.
Category: Cell Phones
Expert:  Eric replied 3 years ago.

Eric :

Hi and thanks for using JustAnswer. My name is XXXXX XXXXX I do whatever I can to help answer your questions.

Eric :

Which email are you trying to use. Gmail, Yahoo, Live, Personal/Work POP email?

Customer:

yahoo.

Eric :

Ok. I can make this very simple for you ;]

Eric :

Do you have your phone in front of you?

Customer:

i hope so:)

Customer:

yes i do.

Eric :

I promise.. Simple is even an understatement lol

Eric :

Open your market app

Customer:

ok:)

Customer:

k

Eric :

Search for "Yahoo! Mail"

Eric :

Press install.
Log In.

You're Done ;]

Customer:

k found it

Customer:

i clicked install. how come i can't get it to get my emails on the htc?

Customer:

it is still downloading

Eric :

Yahoo's servers dont play nice for some reason with Android. I am sure it will be worked out, but this is a MUCH better way to access your Yahoo mail for now.

Customer:

it worked just up until sunday night.

Eric :

Yeah. I also use Gmail, Yahoo, and Live.. only Gmail is always working.

Customer:

that's nice....it also won't let me put my frontier mail on there.

Eric :

That one I should be able to help you with as well.

Customer:

ok. that would be great!

Eric :

For future reference. Bookmark HelpWithAndroid.com and use it to get ahold of me directly ;]

Customer:

okay. i will do that.

Eric :

Get the Yahoo app yet?

Customer:

yep.

Eric :

Working?

Customer:

still trying to find it on my phone....lol

Eric :

lol

Eric :

Ok ;]

Customer:

i can't find it...says it was successfully installed though.

Eric :

Did you open your "App Drawer"?

Eric :

Or click on the notification that says it was installed. That will open it.

Customer:

i am trying to find the icon.....where is the app drawer?

Eric :

You should have a few (4?) icons on the bottom of your screen called the "dock" that you see no matter what screen you are on.

Eric :

Phone, Contacts, Web, etc.

Customer:

yeah. i clicked on the arrow to see all the apps

Eric :

One of them is the icon for the app drawer. It will open a list of all the apps on your phone

Eric :

Yeah

Customer:

the yahoo one just went into thin air i guess....

Eric :

If it installed, it will be in that list somewhere lol

Eric :

Ok, lets see if its installed.

Eric :

open the market back up

Customer:

that is what i thought.....lol

Eric :

go to the yahoo mail page again

Eric :

If its installed, you will see an option to open or uninstall

Customer:

sorry had to have my teenage son find it....lol

Eric :

Its ok ;]

Customer:

do i do the same thing for frontier?

Eric :

Nope ;]

Customer:

oh

Eric :

I am assuming Frontier is your internet service provider?

Customer:

yes

Eric :

Ok. Do you use Outlook or anything now for access to it?

Customer:

i don't access it at all on my phone....but i go to the frontier page on the computer. sorry not very computer savvy

Eric :

No its ok. It may be a little more difficult and take a little time, but we will work this out for you.

Customer:

ok

Eric :

Ok. I am going to search for the settings for your Frontier mail, then help you set it up.

Customer:

okay, thanks!

Eric :

No problem, usually this would be a seperate question.. but you've been a pleasure to deal with so no need for me to sendyou away to start a new question ;]

Customer:

Thank you for that!

Eric :

Ok. I am going to open up the app on one of my Androids too so I can walk you through this step by step ;]

Customer:

awesome.

Eric :

Ok. Open up the app drawer again (get the teenager if you need to lol)

Eric :

Look for an app called "Email". Not Gmail, but Email specifically.

Customer:

ok:) lol

Customer:

i see mail...

Eric :

It may be called "Mail" on your phone, not Email...

Eric :

;]

Customer:

ok found it.

Eric :

Ok.

Eric :

Enter the email address and password XXXXX DONT click Next, click Manual setup after.

Customer:

do i choose exchange or the pop option?

Eric :

POP3

Eric :

Leave your username and password XXXXX same.

Eric :

your pop server needs to be "pop3.frontier.com"

Eric :

Leave the port the same as well

Eric :

Leave the security at none, and the delete optoin at never.

Eric :

then click next.

Customer:

i don't see a delete option but there is a server port option that says 110

Eric :

scroll down ;]

Customer:

it won't let me:) the last thing on the page is the server port and then says back or next

Eric :

Ok, click next then

Customer:

ok

Eric :

It should check your incoming settings now

Eric :

i hope lol

Customer:

says authentication failed. please verify your username and password XXXXX i know i put them in correctly. that is what it always says....lol

Eric :

Ok, try and remove the @whatever from the username.. just put the name

Customer:

same thing:(

Eric :

Ok, let me check more things on Frontier really fast

Customer:

ok...i'm sorry:(

Eric :

No dont be sorry, thats what I am here for ;]

Eric :

You can always leave me a bonus and positive feedback later if you think I deserve it ;]

Customer:

:) okay

Eric :

Ok, I think I have a way... no I Know I have a way to fix it

Customer:

yay!

Eric :

Lets start over again. go back to the begining

Eric :

Where you choose POP etc

Customer:

k

Eric :

I want to try it with you choosing Exchange.

Customer:

k

Eric :

Now make sure youre entire email address is the username

Eric :

and change the exchange server to
webmail.frontier.com

Make sure you have check marks next to BOTH SSL and Accept all SLL

Eric :

Then click next.

Customer:

ok now it says failed to connect to the excchange server:(

Eric :

Well thats not good!

Customer:

lol...

Eric :

I know it should work because thats what Frontier recommends it Echange.

Eric :

Can you hit the back button on the app until it exits

Eric :

And I know its frustrating, but try again ;]

Customer:

okay i am out...i will try again. :)

Eric :

Can I ask, you dont have another Exchange email already setup right?

Customer:

nope just the two yahoo and the one gmail

Customer:

should i leave the box checked that says "this server requires and encrypted ssl connection"?

Eric :

Yes

Eric :

and Accept all SSL also!

Customer:

k

Eric :

webmail.frontier.com ;]

Customer:

where should that be?

Eric :

That should be the Exchange Server box

Eric :

Should look like the image i just took ;]

Customer:

mine has:

Customer:

emal address

Customer:

domain

Customer:

username

Customer:

server address

Customer:

password

Customer:

:(

Eric :

Ok. lets do it in this order

Your email: Full Email
Domain: webmail.frontier.com
Username: Full Email (we can change this if it doesnt work to just the name)
Server Adress: webmail.frontier.com
password: your pw

Customer:

don't kill me....said the same thing...it did come up and say the certificate wasn't verified and i hit continue then it said authentication failed.

Eric :

Ok.. Id like to try something a little different if youre up for it ;]

Customer:

sure

Eric :

Open the market back up and download another free app called "K9 Mail"

Customer:

dog walkers? lol

Eric :

lol, i have never understood why they called it that ;]

Customer:

ok:)

Customer:

it's downloading

Customer:

okay, it is installed.

Eric :

Good. Using the same settings were going to try and add an account with this app

Customer:

ok

Customer:

i hit next and said cannot connect to server...lol

Eric :

lol.. thats a new one!

Eric :

Ok. Let me download it onto the phone I am using at the moment to see the settings myself ;]

Customer:

ok:)

Eric :

One more second sorry

Customer:

np...thanks!

Eric :

Ok. same as the original.. input your full email then password XXXXX click Manual setup

Eric :

Choose POP3 again.

Customer:

just keeps saying that it cannot connect to server...it is the mail.fronter.com?

Customer:

frontier...lol

Eric :

nope, its pop3.frontier.com

Customer:

ok got the same thing...do i need to put anything for authentication path?

Customer:

can i access my frontier email by going to their site on my phone?

Eric :

Yes.. I was just trying to provide you with the best result ;]

Eric :

But it seems for some reason your POP access isnt enabled on your Frontier account.

Eric :

If you call them, they should be able to walk you through enabling it in your account and from there.. well, weve done it enough you know the steps to set it up on your phone!

Customer:

i know and i really appreciate that...i just feel like i have taken so much of your time already.

Eric :

Thats why I am here though ;]

Eric :

Just remember how to request me directly in the future!

Customer:

omg...i think it is working!! lol

Customer:

maybe i spoke to soon..i got an email then it said cannot connect again...lol

Eric :

lol

Eric :

you DID get an email from the account though?

Customer:

yep

Eric :

Thats a GOOD thing

Eric :

You may just not have a strong enough data connection on your phone right now

Eric :

but the settings are right then

Customer:

sweet! thanks so much for your help! i really appreciate it!

Eric :

No problem

Eric :

Anything else you need, just ask

Eric :

Ill always get back to you as soon as I can

Customer:

thank you...do i just hit accept now?

Eric :

HelpWithAndroid.com

And yes, if you think i have helped you.. use the accept button!

Eric, Android Expert
Category: Cell Phones
Satisfied Customers: 4445
Experience: 3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
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