Hi and thanks for using JustAnswer. My name is XXXXX XXXXX X do whatever I can to help answer your questions.
Which email are you trying to use. Gmail, Yahoo, Live, Personal/Work POP email?
Ok. I can make this very simple for you ;]
Do you have your phone in front of you?
i hope so:)
yes i do.
I promise.. Simple is even an understatement lol
Open your market app
Search for "Yahoo! Mail"
Press install. Log In.You're Done ;]
k found it
i clicked install. how come i can't get it to get my emails on the htc?
it is still downloading
Yahoo's servers dont play nice for some reason with Android. I am sure it will be worked out, but this is a MUCH better way to access your Yahoo mail for now.
it worked just up until sunday night.
Yeah. I also use Gmail, Yahoo, and Live.. only Gmail is always working.
that's nice....it also won't let me put my frontier mail on there.
That one I should be able to help you with as well.
ok. that would be great!
For future reference. Bookmark HelpWithAndroid.com and use it to get ahold of me directly ;]
okay. i will do that.
Get the Yahoo app yet?
still trying to find it on my phone....lol
i can't find it...says it was successfully installed though.
Did you open your "App Drawer"?
Or click on the notification that says it was installed. That will open it.
i am trying to find the icon.....where is the app drawer?
You should have a few (4?) icons on the bottom of your screen called the "dock" that you see no matter what screen you are on.
Phone, Contacts, Web, etc.
yeah. i clicked on the arrow to see all the apps
One of them is the icon for the app drawer. It will open a list of all the apps on your phone
the yahoo one just went into thin air i guess....
If it installed, it will be in that list somewhere lol
Ok, lets see if its installed.
open the market back up
that is what i thought.....lol
go to the yahoo mail page again
If its installed, you will see an option to open or uninstall
sorry had to have my teenage son find it....lol
Its ok ;]
do i do the same thing for frontier?
I am assuming Frontier is your internet service provider?
Ok. Do you use Outlook or anything now for access to it?
i don't access it at all on my phone....but i go to the frontier page on the computer. sorry not very computer savvy
No its ok. It may be a little more difficult and take a little time, but we will work this out for you.
Ok. I am going to search for the settings for your Frontier mail, then help you set it up.
No problem, usually this would be a seperate question.. but you've been a pleasure to deal with so no need for me to sendyou away to start a new question ;]
Thank you for that!
Ok. I am going to open up the app on one of my Androids too so I can walk you through this step by step ;]
Ok. Open up the app drawer again (get the teenager if you need to lol)
Look for an app called "Email". Not Gmail, but Email specifically.
i see mail...
It may be called "Mail" on your phone, not Email...
ok found it.
Enter the email address and password XXXXX DONT click Next, click Manual setup after.
do i choose exchange or the pop option?
Leave your username and password XXXXX same.
your pop server needs to be "pop3.frontier.com"
Leave the port the same as well
Leave the security at none, and the delete optoin at never.
then click next.
i don't see a delete option but there is a server port option that says 110
scroll down ;]
it won't let me:) the last thing on the page is the server port and then says back or next
Ok, click next then
It should check your incoming settings now
i hope lol
says authentication failed. please verify your username and password XXXXX i know i put them in correctly. that is what it always says....lol
Ok, try and remove the @whatever from the username.. just put the name
Ok, let me check more things on Frontier really fast
No dont be sorry, thats what I am here for ;]
You can always leave me a bonus and positive feedback later if you think I deserve it ;]
Ok, I think I have a way... no I Know I have a way to fix it
Lets start over again. go back to the begining
Where you choose POP etc
I want to try it with you choosing Exchange.
Now make sure youre entire email address is the username
and change the exchange server to webmail.frontier.comMake sure you have check marks next to BOTH SSL and Accept all SLL
Then click next.
ok now it says failed to connect to the excchange server:(
Well thats not good!
I know it should work because thats what Frontier recommends it Echange.
Can you hit the back button on the app until it exits
And I know its frustrating, but try again ;]
okay i am out...i will try again. :)
Can I ask, you dont have another Exchange email already setup right?
nope just the two yahoo and the one gmail
should i leave the box checked that says "this server requires and encrypted ssl connection"?
and Accept all SSL also!
where should that be?
That should be the Exchange Server box
Should look like the image i just took ;]
Ok. lets do it in this orderYour email: Full EmailDomain: webmail.frontier.comUsername: Full Email (we can change this if it doesnt work to just the name)Server Adress: webmail.frontier.compassword: your pw
don't kill me....said the same thing...it did come up and say the certificate wasn't verified and i hit continue then it said authentication failed.
Ok.. Id like to try something a little different if youre up for it ;]
Open the market back up and download another free app called "K9 Mail"
dog walkers? lol
lol, i have never understood why they called it that ;]
okay, it is installed.
Good. Using the same settings were going to try and add an account with this app
i hit next and said cannot connect to server...lol
lol.. thats a new one!
Ok. Let me download it onto the phone I am using at the moment to see the settings myself ;]
One more second sorry
Ok. same as the original.. input your full email then password XXXXX click Manual setup
Choose POP3 again.
just keeps saying that it cannot connect to server...it is the mail.fronter.com?
nope, its pop3.frontier.com
ok got the same thing...do i need to put anything for authentication path?
can i access my frontier email by going to their site on my phone?
Yes.. I was just trying to provide you with the best result ;]
But it seems for some reason your POP access isnt enabled on your Frontier account.
If you call them, they should be able to walk you through enabling it in your account and from there.. well, weve done it enough you know the steps to set it up on your phone!
i know and i really appreciate that...i just feel like i have taken so much of your time already.
Thats why I am here though ;]
Just remember how to request me directly in the future!
omg...i think it is working!! lol
maybe i spoke to soon..i got an email then it said cannot connect again...lol
you DID get an email from the account though?
Thats a GOOD thing
You may just not have a strong enough data connection on your phone right now
but the settings are right then
sweet! thanks so much for your help! i really appreciate it!
Anything else you need, just ask
Ill always get back to you as soon as I can
thank you...do i just hit accept now?
HelpWithAndroid.comAnd yes, if you think i have helped you.. use the accept button!