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Daniel P.
Daniel P., Wireless Consultant
Category: Cell Phones
Satisfied Customers: 2058
Experience:  Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
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I forgot my unlock password XXXXX my motorola Q and I cant unlock

Resolved Question:

I forgot my unlock password XXXXX my motorola Q and I can't unlock it. How do I unlock it?
Submitted: 5 years ago.
Category: Cell Phones
Expert:  Daniel P. replied 5 years ago.
Hello,

Are you trying to unlock the phone so that you can use it with a different carrier, or are you referring to a security code lock?
Customer: replied 5 years ago.
referring to a security code lock
Expert:  Daniel P. replied 5 years ago.
If you're ok with losing the info on the phone:

1. Be sure to have at least 75% charge on your battery
2. Power off the Motorola Q
3. Power on the Motorola Q while pressing and holding center button and power button.
4. Keep holding until you get a "Master Reset?" screen.
5. Click the left softkey for "Yes" and the phone will wipe and reload the OS from ROM

BE SURE NOT TO REMOVE THE BATTERY WHEN YOU DO THIS


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Thanks
Daniel P. and other Cell Phones Specialists are ready to help you
Customer: replied 5 years ago.
Thank you it worked perfectly! Your awesome! did you get my tip/bonus?
Expert:  Daniel P. replied 5 years ago.
Yes I did! Thank you so much!
Customer: replied 5 years ago.
Your welcome! Good luck in school!
Expert:  Daniel P. replied 5 years ago.
Thanks :)

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