How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mr. Clark Your Own Question

Mr. Clark
Mr. Clark, Cell Phone Engineer
Category: Cell Phones
Satisfied Customers: 3213
Experience:  Cell Phone Repair Business Owner & CIS Degree
40218039
Type Your Cell Phones Question Here...
Mr. Clark is online now
A new question is answered every 9 seconds

I cant remember my gmail password, and i need it to get my

Resolved Question:

I can't remember my gmail password, and i need it to get my phone unlocked. Please I would pay more but don't have alot of money:(...
Submitted: 3 years ago.
Category: Cell Phones
Expert:  Mr. Clark replied 3 years ago.
Hello. Welcome to JustAnswer, a paid global support site.

What is the make and model of the phone?
Customer: replied 3 years ago.

LG ally

 

Expert:  Mr. Clark replied 3 years ago.
Recovery Google Password

For clarification, we are not Google. Google does not provide any type of live phone/chat support.

 

First you must accept the fact that you may never recover your account.

I understand the methods you have taken to recover your account. I want to make sure that all avenues are covered. If you have exhausted these options, it is highly unlikely you will ever recover your account.


Please go to the forgot my password page (https://www.google.com/accounts/ForgotPasswd).

 

If that option doesn't work, you can trying the cannot access my account page (https://www.google.com/support/accounts/bin/request.py?ara=1&hl=en&contact_type=ara&ctx=ara)


If you can get through and change your password, I would suggest using a password XXXXX at least 10-20 characters, with a mixture of UPPERCASE, lowercase, and numbers (1234), preferably alternating (i.e. M1y2p3A4s5S6w7O8r9D). Also make your security questions very difficult to answer. Don't use something as common as mother's maiden name or first child's name. Make the answer very difficult, and I would even suggest throwing in a sequence of numbers at the end of the answer to make it harder for the hacker.

Also, before you log in, look at the address bar of your browser to make sure you are on the right site to log in. (i.e. make sure your address bar says https://www.google.com and not something like http:// 123abc. randomurl.com/ www.google.com/). A lot of phishers/hackers have been using the tactic of making a page look exactly like your log on page to trick you into typing your password.

If in doubt, type in the base URL yourself (i.e. http://www.google.com) in the browser.

If you still cannot get through or the hacker has modified your security questions/answers, and you have no credit card information or billing information on record, you have no way to verify your account, thus this is nothing you can do.

 

Unfortunately, Google's live support is almost non-existent.

The problem with free e-mail services is that they rely on security question/answer combinations for verification. If you forget these and/or your account is hacked and a hacker changes the info, you have no way to verify your account. With paid e-mail services, you can easily verify your identity by verifying your billing information.

In the future, my suggestion would be to invest in a paid email account service so that you can always verify your billing information in case something like this happens.


If you have used the methods above and you have been unsuccessful in recovering the account, there is nothing you can do to recover the account.


Hard Reset of LG Ally
This method is necessary if you cannot recover your GMail information. You will need to wipe your phone and start fresh, setting it up with a new GMail account.

Here is the method to hard reset it:

 

• Power the device off. If it’s frozen, pull the battery, then place it back in the device.

• Press and hold the Volume Up, Home and Power buttons simultaneously.

• Follow the setup instructions on the screen.

 

When this completes, you will need to set up your phone. You will need a valid GMail account to do this. If you do not have one, you can create one at this link (https://www.google.com/accounts/NewAccount).

Feel free to ask any questions, as I am here to assist you.

Customer: replied 3 years ago.

all im getting is the silent mode,airplane mode and power off

 

Expert:  replied 3 years ago.
• Turn the power off. If your LG Ally is frozen, pull the battery out and reinsert it
• Hold the Home and Volume Down button
• While holding those two buttons, press and hold the Power button until the device turns on.
• Follow the on-screen instructions to reset your device.
Mr. Clark, Cell Phone Engineer
Category: Cell Phones
Satisfied Customers: 3213
Experience: Cell Phone Repair Business Owner & CIS Degree
Mr. Clark and 4 other Cell Phones Specialists are ready to help you
Customer: replied 3 years ago.
Thank you clark lol I have pretty much accepted i will need to wipe it out. Thank you 4 all you have done 4 me I appreciate it :)LadyD

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Eric

    Android Expert

    Satisfied Customers:

    1251
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
< Last | Next >
  • http://ww2.justanswer.com/uploads/AN/AnswersByEric/2012-2-12_5011_JAanimatedavi.64x64.gif Eric's Avatar

    Eric

    Android Expert

    Satisfied Customers:

    1251
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
  • http://ww2.justanswer.com/uploads/NY/NYCDart25/2011-2-24_52641_photo.64x64.JPG Richard S.'s Avatar

    Richard S.

    Accounts and Device Specialist

    Satisfied Customers:

    2077
    5 years working with major US carriers in billing, contracts, devices and network
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG Daniel P.'s Avatar

    Daniel P.

    Wireless Consultant

    Satisfied Customers:

    1915
    Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
  • http://ww2.justanswer.com/uploads/mikepettinato/2009-9-4_41145_DSC005132.jpg Mike's Avatar

    Mike

    Cell Phone Technician

    Satisfied Customers:

    724
    6+ Years Repair / Support / Troubleshooting / and Programming Experience
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Cell Phone Tech.

    Satisfied Customers:

    540
    Over 6 years of experience in Electronics support service
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Cell Phone Engineer

    Satisfied Customers:

    509
    Cell Phone Repair Business Owner & CIS Degree
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Electronics & Computer Consultant

    Satisfied Customers:

    309
    11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support
 
 
 
Chat Now With A Cell Phone Technician
Mr. Clark
Mr. Clark
Cell Phone Technician
3213 Satisfied Customers
Cell Phone Repair Business Owner & CIS Degree