Hi there happy to help.
Can you tell me where you are trying to do this?
A website? Which one?
Let me know,
Ok you can call tracfone here and they will help you.....
Or there is an online request form as well here....
I would just call them at the number above.
If this answer helped you please click the ACCEPT button.
They will have to do this for you I'm sorry. I don't have access to their system. I can only point you in the right direction.