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Daniel
Daniel, Engineer
Category: Cell Phones
Satisfied Customers: 7897
Experience:  BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert
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I cannot change the old credit card info. How do I edit to

Customer Question

I cannot change the old credit card info. How do I edit to be correct?
Submitted: 5 years ago.
Category: Cell Phones
Expert:  Daniel replied 5 years ago.

Hi there happy to help.

 

Can you tell me where you are trying to do this?

 

A website? Which one?

 

Let me know,

 

 

Customer: replied 5 years ago.
on the tracfone account page that allows you to request more airtime. I've been trying for a week to edit the incorrect charge number and also called customer service, but never spoke with a person.
Expert:  Daniel replied 5 years ago.

Hi there,

 

Ok you can call tracfone here and they will help you.....

 

1-800-867-7183

 

Or there is an online request form as well here....

 


http://www.tracfone.com/contact.jsp?task=contact

 

I would just call them at the number above.

 

Take care,

 

If this answer helped you please click the ACCEPT button.

 

Customer: replied 5 years ago.
I filed the online request form 3 days ago. They have not responded and I'm on my last day of phone service. Regarding the phone number, a human never responds to interact. Up until this transaction I've been happy with Tracfone. If you can't help me edit the charge account number, I am not satisfied with the answer.
Expert:  Daniel replied 5 years ago.

They will have to do this for you I'm sorry. I don't have access to their system. I can only point you in the right direction.

 

Take care,

 

 

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