I am sorry for the trouble that youa re having with the device. Please try the following steps and make sure that you do them in the EXACT order listed. You want to make sure that you download the Desktop software if you do not have it yet (see link below if you do not haveit, this is a BIG file!!) Install and open up the software, and plug in the USB cable and see if the computer will recognize the phone and if it will, go to File and down to "Restore" and see if it will bring the phone back. if that does not work, then try the same thing Device and down to "update my device" and see if that works.
Please keep me updated!
You can reply back even after you ACCEPT the answer, it does not close the question and we will keep working on this until we solve the issue for you!
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Your funds will stay in your account for use on another question in the future or you can request a refund with the link below.Glad it all got resolved