How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard S. Your Own Question

Richard S.
Richard S., Accounts and Device Specialist
Category: Cell Phones
Satisfied Customers: 2162
Experience:  5 years working with major US carriers in billing, contracts, devices and network
46174997
Type Your Cell Phones Question Here...
Richard S. is online now
A new question is answered every 9 seconds

I forgot my password to unlock my phone. I dont know what

Resolved Question:

I forgot my password XXXXX unlock my phone. I don't know what to do.
Submitted: 5 years ago.
Category: Cell Phones
Expert:  Richard S. replied 5 years ago.
Hello, what model of phone do you have?
Customer: replied 5 years ago.
I have a samsung a177.
Expert:  Richard S. replied 5 years ago.

Hello and thank you for your question. Try the last 4 of your phone number (or the number that used to be on that phone)

If that does not work and you do not know what it might be, then remove the SIM card from the phone if you have one and enter the number below. This will erase everything on the phone that is not saved to a memory card (if you have one) or the SIM card, but it is the only way around the forgotten password.

*2767*3855#

If that doesn’t work, try

*0206*3855#

If it works, please click Accept as that is how I get credit. If not, let me know and we will keep working on it. Bonus NOT necessary but ALWAYS appreciated!!

f you enter wrong password XXXXX more then 5 times,it ll ask you to enter the puk number....now call your customer care and
get the puk number...enter the puk number in the space given for password....thats it...problem is fixed

Richard S., Accounts and Device Specialist
Category: Cell Phones
Satisfied Customers: 2162
Experience: 5 years working with major US carriers in billing, contracts, devices and network
Richard S. and 2 other Cell Phones Specialists are ready to help you
Customer: replied 5 years ago.
Neither codes are working. I might be doing something wrong but i am putting the numbers in just how you wrote them with the symbols and everything. But nothing happens when i put them in.
Expert:  Richard S. replied 5 years ago.
crap and the last four of the phone number doesnt work either? What wireless company do you have?

Related Cell Phones Questions