Login|Contact Us
Question and Answer

Cell Phones

Ask a Cell Phones Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

Iphone 3gs was working fine. dropped in an otter box and now

 
Andy's Avatar
  • Answered by:Andy
  • Electronics & Computer Consultant
  • Positive Feedback: 100.0 %
  • Accepted Answers: 301
Verified Expert
in Cell Phones

Recent Feedback

Positive
Type your review here... quick and clear with his answers. Thank you.
Positive
very good
Positive
Worked
Positive
thanks for the info...still won't work, but now I know what to do..repairs. ...
Positive
thanks
Positive
Thank you very much. That did the trick.
Positive
positive experience.2nd time leaving feedback, please stop emailing for...

Customer Question

Iphone 3gs was working fine. dropped in an otter box and now is blank screen. Lights up a bit but still blank. Have restored and still nothing. Nothing broken or cracked on the phone. What's the problem?

 



Already Tried:
restored

Submitted: 842 days and 16 hours ago.
Category: Cell Phones
Value: $15
Status: CLOSED
Picture
Expert:  Andy replied 842 days and 16 hours ago.

Hi,

1. Can you see anything at all on the screen of the iPhone. Or is it totally Black always

2. Does iTunes detect your iphone. Are you able to perform 'sync' ?

3. What happens when you make a call to this iPhone. can you hear incoming call ringing / vibrate

Andy

Customer replied 842 days and 16 hours ago.

It is totally black except for a backlight but nothing else. It vibrates when called and is recognized in iTunes when syncing. I performed a restorethru itunes but still the same

Picture
Expert:  Andy replied 842 days and 16 hours ago.

Hi,

In that case most likely the lcd display has gone bad. You can buy a replacement lcd on Ebay and find video on how to replace it on youtube.

If that does not resolve the issue, then the main board of the iPhone has issues and you will have to take it to Apple store to get it repaired.

Feel free to ask any question or concern you may have. I will be glad to help you.

Please click "ACCEPT" so that I get paid.

(You need to click ACCEPT even if you are a SUBSCRIPTION or TRIAL member)


Positive Feedback and BONUS are always appreciated.


Andy

 
Tweet

11 Cell Phone Technicians are Online Right Now

Ask Your Question Now
Ask A Cell Phone Technician
Type Your Cell Phones Question Here...
characters left:

Top Cell Phones Experts

See More Cell Phone Technicians

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask a Cell Phone Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.
246 Cell Phone Technicians are Online Now
Type Your Cell Phones Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us | Our Network
© 2003-2013 JustAnswer LLC
  • Pearl.com
  • JustAnswer UK
  • JustAnswer Germany
  • JustAnswer Spanish
  • JustAnswer Japan