Hi acording to my cell provider they do not store or install the software, this should be downloaded from blackberry. So I have downloaded blackberry device manager & apploader OS 5 bundel 245 platform 18.104.22.168 this is curently on my pc. I have tried what you sugest but when blackberry is rebooting the pc screen shows no conection option, & when reboot is nearly complete a pop up appears indicating blackberry1 G, is conected (just as external memory stick would be) asking if I want to play or open folder to view files.I have not seen any. USB-PIN:UNKNOWN always the conection box remains blank. I have tried this many times.
Hi I do get the window but the connection box is just blank blue, no option to tick the detect conection box either. I watch the screen continuously, but as soon as I think the reboot is near ending ie the blue bar on the blackberry screen base extends fully to the right, up pops the found new hardware window with the hardware described as blackberry1 G
when this pop up ocurs, the blue box on the connection screen goes white until I click on this screen again, but by this time the blackberry has gone into app error.
ok with the second usb port, I only have 2, the connection box reads USB-PIN:20cd1580, when I click next the apploader connects, reads configuration, & goes to device application selection with a box reading "the blackberry desktop software does not have blackberry device software for the device that you have conected to the computor. contact your wireless service provider or system administrator" I only have 2 options open to me within the wizard, either add or cancel. Add allows me to select a file from the pc.
I will try again as this time on removing the usb cable the phone went to shut off, not something it has done before, but now back to the loop again via error 523.