I thank you for your continued patience. This problem is actually not new. There have been times where the device is missing from the website. In order to properly transfer device, you'll need to directly contact Net10 via phone and have them do the transfer. They can be reached at 1-800-836-2368
Let me know if there's anything else I can help you with, otherwise please click 'Accept'. This is the only way experts are compensated for their time and efforts. Thank you
I don't think that advising me to call the 800 number qualifies as a helpful answer, but I'll pay anyway because this is generally a good resource to have available.