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Richard S.
Richard S., Accounts and Device Specialist
Category: Cell Phones
Satisfied Customers: 2162
Experience:  5 years working with major US carriers in billing, contracts, devices and network
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My samsung focus wont get past the samsung opening page

Customer Question

My samsung focus won't get past the "samsung" opening page when I turn on the phone. Any ideas?
Submitted: 5 years ago.
Category: Cell Phones
Expert:  Richard S. replied 5 years ago.
Darn, we really want this to turn on for you as there is no way to doa reset if it will not boot up..

The first thing to Try is Remove the battery from the phone and wait 20 seconds, then, with the battery still out, plug it into your wall charger, then place the battery back in and turn the phone back on.

If you can get it to turn on, try this, it will WIPE EVERYTHING on the phone, so dont do it if you dont have your contacts etc backed up.

Here's how to hard reset your Samsung Focus:

  1. From the home screen, swipe left to expose your app list
  2. Tap Settings
  3. Scroll down and tap about
  4. Tap reset your phone
  5. Tap yes to confirm, then tap yes to confirm again
Expert:  Richard S. replied 5 years ago.

Please let me know if you need any additional assistance. Please click Accept to close out the question and so I get credit for it.

Thank you so much!!

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