How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard S. Your Own Question

Richard S.
Richard S., Accounts and Device Specialist
Category: Cell Phones
Satisfied Customers: 2162
Experience:  5 years working with major US carriers in billing, contracts, devices and network
46174997
Type Your Cell Phones Question Here...
Richard S. is online now
A new question is answered every 9 seconds

i am locked out of my samsung galaxy android phone(mesmerize

Customer Question

i am locked out of my samsung galaxy android phone(mesmerize from us cellular) my son tried to unlock in w/o knowing the pattern, now it says to sign with my google account and password, i don't think i have one?? i tried my email account and password XXXXX it just keeps saying "checking"
Submitted: 3 years ago.
Category: Cell Phones
Expert:  Richard S. replied 3 years ago.
It is wanting the G-mail account info that was used to set up the device originally. Do you not know what what is? it will want ONLY what is in front of the @ symbol in the gmail address, not the full @gmail.com

If you do not know that, there are two things to try,.

1. Call the phone and while it is ringing, hit the back button like a mad man and see if it will let you get into the menu where you can change the password XXXXX check the gmail acoc**t that is set up

2. If that does not work the ONLY option is a factory reset on the device which is going to erase everything that is not saved to the memory card. Let me know if you want instructions on how to do that, but try the first option before we do that!

- If it works, please click Accept as that is how I get credit. If not, let me know and we will keep working on it. Bonus NOT necessary but ALWAYS appreciated!!

PLEASE DO NOT leave Negative feedback! If you need more help PLEASE just reply to this question and I will keep working with you!
Customer: replied 3 years ago.

okay how do you do a factory reset?

Expert:  Richard S. replied 3 years ago.
  1. Turn the power off. If your Samsung Mesmerize is frozen, pull the battery out and reinsert it
  2. Hold the Volume Down button
  3. Press and hold the Power button until the device turns on
  4. You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
  5. Select Clear Storage by pressing the Volume Down button
  6. Press and release the Power button
  7. Now simply confirm your decision: Volume Up for YES and Volume Down for NO

All data including third-party applications will be deleted from the Samsung Mesmerize. Once the wipe is complete, the phone will reboot to its factory fresh state.

 

MAKE sure you set it up with a Gmail account that you save the info on!!! Also, did you download any apps on the phone?

 

 

You can reply back even after you ACCEPT the answer, it does not close the question and we will keep working on this until we solve the issue for you!

PLEASE DO NOT leave Negative feedback! If you need more help PLEASE just reply to this question and I will keep working with you!

Richard S., Accounts and Device Specialist
Category: Cell Phones
Satisfied Customers: 2162
Experience: 5 years working with major US carriers in billing, contracts, devices and network
Richard S. and 5 other Cell Phones Specialists are ready to help you
Customer: replied 3 years ago.
i have a wipe data/factory reset highlighted with a picture of an android robot standing next to a triangel with a exclamation point inside of it? then on bottom it says manual mode? but i can't seem to get it to do anything
Expert:  Richard S. replied 3 years ago.
Ok, with it highlighted you push the Volume up button...is that not working?
Customer: replied 3 years ago.
when i hit volume up or down, the highlighted msg would move up and down for different things on a menu, then i hit the home key on bottom of phone, then it said move volume key for yes or no so i thought i had it? then when the phone came back on i still got the same lock screen asking for user name and password, im still locked out and don't know it i have a factory reset or not??
Expert:  Richard S. replied 3 years ago.
CRAP!!! I dont know why that is not working, I have ha da bunch of the Galaxy S devices that are just locking up like this and requiring full OS reloads.

I hate to tell you this, I would take it back to the wireless carrier and just tell them that it is not letting you in even...I would leave out the part about not knowing the proper password XXXXX Sorry I dont have better news. They will either reload the OS or give you a new device
Customer: replied 3 years ago.
okay
Expert:  Richard S. replied 3 years ago.
Sorry and best of luck!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Eric

    Android Expert

    Satisfied Customers:

    1251
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
< Last | Next >
  • http://ww2.justanswer.com/uploads/AN/AnswersByEric/2012-2-12_5011_JAanimatedavi.64x64.gif Eric's Avatar

    Eric

    Android Expert

    Satisfied Customers:

    1251
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
  • http://ww2.justanswer.com/uploads/NY/NYCDart25/2011-2-24_52641_photo.64x64.JPG Richard S.'s Avatar

    Richard S.

    Accounts and Device Specialist

    Satisfied Customers:

    2077
    5 years working with major US carriers in billing, contracts, devices and network
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG Daniel P.'s Avatar

    Daniel P.

    Wireless Consultant

    Satisfied Customers:

    1915
    Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
  • http://ww2.justanswer.com/uploads/mikepettinato/2009-9-4_41145_DSC005132.jpg Mike's Avatar

    Mike

    Cell Phone Technician

    Satisfied Customers:

    724
    6+ Years Repair / Support / Troubleshooting / and Programming Experience
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Cell Phone Tech.

    Satisfied Customers:

    540
    Over 6 years of experience in Electronics support service
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Cell Phone Engineer

    Satisfied Customers:

    509
    Cell Phone Repair Business Owner & CIS Degree
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Electronics & Computer Consultant

    Satisfied Customers:

    309
    11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support