The reply you gave me did not help - the sound symbol still says All Alerts Off & I can not see how to turn that off so that the phone will ring. I have tried changing the ring tone, the volume shows 10 & play sound shows Normal (always) but the phone still does not ring. I need to know how to shut off the All Alerts OFF.
I have the All alerts off switched off & my profiles seem to be correct Ring tone (I have tried various ones) Volume is 8 or above, play sound is on always, LED is on Vibration is on Custom, length is long count is 10 Vibrate is on always, vibrate with ring tone - I have tried it both on & off & I still can not get the phone to ring. Any suggestions?