Hello my name isXXXXX you for the question.
We can try to reset the device but you'll lose all info which is not saved to your SD card. Do you want to proceed?
You're welcome, hopefully this works.
Let me know if that doesn't do the trick! Otherwise remember to click 'accept' :)
You're welcome. Don't worry too much about it. Android OS and iPhone OS get stuck in loop sometimes. It's almost expected. There's no way to pinpoint the issue but if it happens again within 2 weeks, return the phone. While it's pretty common, it's unusual for a new phone to loop twice in the same month.
Let me know if you have further questions, otherwise please don't forget to click 'accept'. Thanks )