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Richard S.
Richard S., Accounts and Device Specialist
Category: Cell Phones
Satisfied Customers: 2162
Experience:  5 years working with major US carriers in billing, contracts, devices and network
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lg model gs390 touch screen is not working properly. When

Customer Question

lg model gs390 touch screen is not working properly. When I touch phone on the touch screen it goes to the home screen. When I touch my stuff it opens settings. I have tried to recalibrte the touch screen by clicking the red point and it does not work. please help!

Gloria
Submitted: 3 years ago.
Category: Cell Phones
Expert:  Richard S. replied 3 years ago.
Hello,

Please try removing the battery from the phone, waiting at least 20 seconds and then putting it back in and letting it turn back on. See if that works. If it does not, please try a factory reset on the device by following the steps below. Do the reset first and the clear only if the reset does not work. NOTE! This will erase everything on the device!!

Master Reset
IMPORTANT: All configuration settings will be set back to their factory defaults. Personal data and downloaded content, however, will not be lost.

  1. From the standby screen, tap the Main Menu icon.

    Attachments are only available to registered users.

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  2. Tap Settings.

    Attachments are only available to registered users.

    Register Here


  3. Scroll to and tap Phone Settings.

    Attachments are only available to registered users.

    Register Here


  4. Scroll to and tap Reset Settings.

    Attachments are only available to registered users.

    Register Here


  5. Tap Master Reset.

    Attachments are only available to registered users.

    Register Here


  6. Tap Yes to confirm.

    Attachments are only available to registered users.

    Register Here


  7. Enter the device's security code, then tap OK.
    NOTE: The default security code is 0000.

    Attachments are only available to registered users.

    Register Here


Master Clear
IMPORTANT: All configuration settings will be set back to their factory defaults. Also, all personal data and downloaded content will be erased.

  1. From the standby screen, tap the Main Menu icon.

    Attachments are only available to registered users.

    Register Here


  2. Tap Settings.

    Attachments are only available to registered users.

    Register Here


  3. Scroll to and tap Phone Settings.

    Attachments are only available to registered users.

    Register Here


  4. Scroll to and tap Reset Settings.

    Attachments are only available to registered users.

    Register Here


  5. Tap Master Clear.

    Attachments are only available to registered users.

    Register Here


  6. Tap Phone.

    Attachments are only available to registered users.

    Register Here


  7. Tap Yes to confirm.

    Attachments are only available to registered users.

    Register Here


  8. Enter the device's security code, then tap OK.
    NOTE: The default security code is 0000.

    Attachments are only available to registered users.

    Register Here

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