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Daniel P.
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my samsung moment phone screen has gone entirely black...cannot

Resolved Question:

my samsung moment phone screen has gone entirely black...cannot see any icons, or incoming calls, and am unable to call out due to black screen as well
Submitted: 4 years ago.
Category: Cell Phones
Expert:  Daniel P. replied 4 years ago.

Hello,

 

Is the phone on, even though the screen is black? OR is the phone completely off and appears to be 'dead' ?

Customer: replied 4 years ago.
phone is on...just black screen
Expert:  Daniel P. replied 4 years ago.
What do you mean by Sprint 'refreshed' the phone?
Customer: replied 4 years ago.
i really dont know....she told me to take the battery out and that she could refresh the system on her end
Expert:  Daniel P. replied 4 years ago.

Follow these instructions:

 

1) Power down phone & remove battery
2) Insert battery w/o powering phone back on
3) Simultaneously press the volume down button, green call button & red end button - hold all 3 down until SAMSUNG appears on screen and appears to be turning on
4) A menu w/ options will appear, choose the bottom option (master reset device) - phone will erase all codes and programming (could take a minute, will show codes on screen being erased in yellow)
5) When all is reset, will return to previous menu - choose 1st option to reboot the device
6) Phone will reboot and power on

 

You don't HAVE to follow steps 4 and beyond. Were just trying to get the screen to work. If this doesn't work, then you've got a hardware problem on your hand. In that case you're limited to a warranty replacement if your device is less than 12 months old and free of physical damage. OR can be repaired by a third party repair vendor but you'll probably be spending around about $80 for that.

 

I hope this helps or at least points you in the right direction.

 

Daniel

 

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Daniel P., Wireless Consultant
Category: Cell Phones
Satisfied Customers: 2058
Experience: Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
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