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Andy, Electronics & Computer Consultant
Category: Cell Phones
Satisfied Customers: 23538
Experience:  11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support
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my iphone has stopped working. screen lights up but no icons,

Resolved Question:

my iphone has stopped working. screen lights up but no icons, no nothing. what do I do to fix?
Submitted: 4 years ago.
Category: Cell Phones
Expert:  Andy replied 4 years ago.
Hi

Do you mean that the complete screen is just White ?

When did you buy this iPhone and since when are you facing this issue ?

Whom did you buy it from ?

Has this phone ever been Jailbroken or Unlocked ?

Which service provider do you use this iPhone with ?

Did you ever take a backup of the iPhone on your iTunes ?

Andy
Customer: replied 4 years ago.

yes, complete screen is whitw

 

bought phone within last year from ATT store in Houston

 

no

 

ATT

 

no backup that I know of

 

 

Expert:  Andy replied 4 years ago.
Hi

Is the phone more than 365 days old

Did it receive any physical shock, etc

Andy
Customer: replied 4 years ago.

Doubt it is over 365 days old but not sure

 

No physical shock that I can recall, especially between the time I last used it and when iy stopped working last night.

Expert:  Andy replied 4 years ago.
Hi,

Based on the symptoms, most likely the lcd display has failed .. or the main board has issues (rare)

Take your iPhone to any Apple store near you and if its in warranty you will get a free repair / replacement.

If not in warranty, but a replacement lcd display from Ebay and replace it yourself (goto youtube to watch videos for instructions).

Feel free to ask any question or concern you may have. I will be glad to help you.

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Andy

Andy, Electronics & Computer Consultant
Category: Cell Phones
Satisfied Customers: 23538
Experience: 11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support
Andy and 2 other Cell Phones Specialists are ready to help you
Customer: replied 4 years ago.
Apple fixed my phone. Your diagnosis was correct.

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Andy
Andy
Cell Phone Technician
23538 Satisfied Customers
11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support