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Andy
Andy, Electronics & Computer Consultant
Category: Cell Phones
Satisfied Customers: 23538
Experience:  11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support
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i cant get any signal on my samsung mobile phone it works in

Resolved Question:

i cant get any signal on my samsung mobile phone it works in every other town surrounding where i live just not here what can i do to fix it?...ive also tried my partners and friends sim cards in the phone and still cant get a signal....but i know the phone works in other towns...ive tried contacting telstra but they have been of no help what so ever telstra are my mobile phone network provider and my sim card is next g if this helps. please please help me or let me know what i can do thanks...you can contact me on XXXXXXXXXX
Submitted: 4 years ago.
Category: Cell Phones
Expert:  Andy replied 4 years ago.
Hello

Do you mean that you tried Service (sim cards) of different service providers .. but none work at your location ?

Are others (your friends, etc) able to use their cell phones correctly at the same location

Andy
Customer: replied 4 years ago.

Hi

no ive tried telstra sim cards in my phone in my location....i just cant receive a signal on my new phone i can get a full coverage on my phone i useto use.

Yip my friends can use their phones in my location im the only one who cant and i dont know why.

Expert:  Andy replied 4 years ago.
Hi

Did you try using other sim cards of other service providers in your new phone ?

Do they work fine

Andy
Customer: replied 4 years ago.
no i havnt used other sim cards of other service providers my friends are all telstra users....telstra told me its not their network and that its my phone but its brand new and works fine in other towns using my telstra sim card, telstra just told me its my phone and didnt tell me what i can do to fix it if it was my phone thats all i want to know how can i fix it?
Expert:  Andy replied 4 years ago.
Hi

So does your telstra sim card works fine when its inserted in other Cell phone devices at your location ?

Andy
Customer: replied 4 years ago.
yes my telstra sim card works fine in other phones and locations and in my new phone my telstra sim card works only in other towns just not here where i live. Darkan w.a.
Expert:  Andy replied 4 years ago.
Hi

Now, the problem seems to be with the cell phone device that you have.

Because, if the sim card works fine in other devices at your home, then it cannot be at fault.

The reason your cell phone works fine at other locations is likely because the cell signals are more powerful at those locations ... and are weaker at your home. And so it is not able to catch those weak signals.

Now, the best way to confirm this is by using other sim cards of telstra (from your friends) and see result. If those sim cards dont work at your home either, then your phone is at fault and you need to return it to Samsung if its in warranty. Else buy a cell phone booster (google it or let me know).

If their sim cards work fine on your phone, then let me know

Feel free to ask any question or concern you may have. I will be glad to help you.

 

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Andy

Andy, Electronics & Computer Consultant
Category: Cell Phones
Satisfied Customers: 23538
Experience: 11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support
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