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I am sorry to hear about this problem with Coco. This could be an impacted anal gland, so having her glands checked by a veterinarian would be the first thing I would do.
Other reasons cats do this is because of having long hair around the anus so having the hair trimmed (do not use scissors for this!) around the anus may help. Being overweight or having very hard or soft stool can also make cats do this.
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