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That is a great experience and I am sure you made the customers day. What do you need me to do? Did you want me to share another great customer service experience or edit the one you have written? Please advise and I will proceed from there.
could you edit this for me and share another similar customer service experience as well? Thank you.
Below is the edited version of your first post.
When I worked as a Customer Service Representative at a commercialbank, one day, there was a hearing-impaired gentleman walking into the branch. He wanted to open an account. I was trying to help him relax since I knew this was the first time in our branch location. While opening account, I used Microsoft word asour communication tool so that I could type down relevant account policies andprocedures. I wanted him to understand what policies and procedures were attached to his account. I also informed him of the account options he could choose from. In response to my communication he typed down his responses and or questions about the account. I was able to suggest a great banking product to him and he then proceeded to open the account. Furthermore, I made a note on our accountsystem to highlight his circumstance to ensure that he could also obtain greatservice and an assisted communication method upon return to any branch of ourbank. When we had finished up opening the account I could tell he was very appreciative of my assistance. I was also able to tell when we shook handsas he was readying to leave. He hand was shaking and he had a huge smile assuring me I had done a great job.
Below is my example from my life:
While working in a restaurant I was waiting on a family whose child had a peanut allergy. The child was about the age of three and was very well behaved. The mother asked many questions about our menu but was still concerned about the chance of a peanut contamination on the child's food. She explained to me that if the child came into contact with even the slightest amount of peanut product or even residue from a shared knife, it could cause a medical reaction and possible anaphylaxis for her small child. I was worried about the child and wanted todo what I could to assist the family. I decided the best way to ensure therewas not contact with a peanut product was to serve the food directly from thepackaging to which it was delivered to the restaurant. This meant no cooking or processing of the food. So I suggest to the mother a ham sandwichon rye bread with cheddar cheese apple slices and yogurt with granola. The child ate almost the whole meal and was without harm in the end. The mom was so ecstatic that I had taken the time to help her find a peanut free meal for her child she left me a $20 tip on a much smaller bill.
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Have a great day,