After looking at the roles and responsibilities you mentioned to me, I have provided you with some resources.
To document and describe your achievements, you’ll want to review this list of “buzz” words and think of those things that you have done throughout the years that would apply. For example, an achievement could be something like “developed procedures for the company that streamlined the process of reviewing customer documents and increased productivity by 25%” or “reviewed the office budget to determine how monies could be reallocated to human resources to enable the hire of one additional employee. This reallocation enabled the company to take on 10% more customers without increasing the budget.” Here is a list of good buzz words (and don’t forget to use the ones you’ve already mentioned to me: oversaw, supervised, ensured compliance with, observed, instructed, performed, conducted, coached, trained):
I also suggest that you go through job search sites (I’ve included some links below) and look at the requirements for the kinds of job you want. Based on the requirements that are provided, see how they parallel or are similar to what you have done already and write the description down so you can review it and use it as a current skill or accomplishment.
Resume info that you might want to include as part of your resume
“skills and responsibilities” section:
This excerpt is from a job ad on Monster.com for Deloitte and could be used as a guide to figure out what your “achievements” are. You will be working in a specialist Insurance team working alongside strong practitioners who will be able to develop your technical skills and your market knowledge. You will gain great exposure to senior management and client stakeholders which will enable you to build a great profile and develop a strong career. You would help manage a variety of regulatory projects within the followings types of organisations: - Insurance brokers; - Insurance companies including secondary intermediaries Our services include: - FSA application assistance; - Regulatory Health checks; - Regulatory investigations; - Design of manuals, structures, systems, monitoring plans; - Compliance monitoring; and - FSA Handbook interpretation and guidance. To be successful in this role, you will have the following skills and qualities: Industry: Financial Services experience, either within a professional consultancy; the compliance department of one of the following financial institutions: - Life Insurance; - General Insurance; - Mortgage broking or - Investment/Asset Management Technical: Technical knowledge or involvement in at least one of the following areas a significant advantage: Compliance Target Operating Models - Experience with design, development and implementation of compliance operating models and organisation design - Design, development and implementation of regulatory risk appetite and overall regulatory risk management strategies including compliance monitoring plans, and compliance and control frameworks. Financial Services Regulation - Sound knowledge of Financial Services Regulations e.g. FSA Handbook, DMD, IMD - Ability to provide considered views and impact assessment of current/emerging regulations on operations of Financial Services institutions, particularly EU directives - Application of financial services regulation to practical business scenarios. Other Skills: Aptitude for development of the following skills would also be essential: - Engagement/Project management in financial services institutions; - Strong leadership skills and the ability to work under own initiative and in many different and challenging environments - Strong presentation, business writing and professional standards - Ability to identify and manage sales opportunities and progress in conjunction with other team members. Proven delivery in sales negotiation and conclusion. - Strong IT skills
Job Info and Search Websites
Behavioural Interview Information
Just as an added comment from me, the types of behavioral interview questions I’ve been asked in the past included: describe a situation with a confrontational employee and how you handled it, what would you do if you had three deadlines to meet and they were all due at the same time, describe a situation in which a customer was unhappy and how you handled it, and describe a situation where you had to think very quickly to solve a problem in a very short amount of time. I believe that during these types of interviews, the interviewer is looking for qualities such as being able to communicate your thoughts clearly without wandering off track, showing how you handled events in the past to show how they would be similarly handled by you in the position you are interviewing for, and your ability to respond/act under stress and pressure, especially in juggling many tasks at once (multi-tasking).
Example Resumes (they are U.S. examples and not exactly what you would say but give you an idea of what to include as achievements, accomplishments, etc.)
Caroline, please let me know if you need me to clarify anything for you or if I have missed the mark in any way. I want to ensure that you are 100% satisfied with the iinformation I have provided to you.