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Welcome, I'm Chris (aka Moose), my normal schedule online is around lunch and after dinner till early morning.
There looks to be failure of an anti theft system component like the transceiver that reads the key code or this key got damaged. He will need to tow it to a dealer or see if a local locksmith can come to him and attempt to get 2 new keys programmed to the vehicle.
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Thanks for using Just Answer, Chris
Hello again Chris here,