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Dan
Dan, ASE Certified Technician
Category: Car
Satisfied Customers: 1330
Experience:  Dealer Auto Technician
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My 2009 Cad SRX has OnStar and it is paid and I have

Customer Question

Good Morning,
JA: Hello. How can we be of help?
Customer: My 2009 Cad SRX has OnStar and it is paid and I have minutes. The red light came on and they tell me I have to take it to a dealer...is this repair costly and can it be done by someone like you?
JA: Just to clarify, what are the exact lights you're talking about?
Customer: Oh, the red light on the right side of the mirror
JA: Are you fixing your SRX yourself? What have you tried so far?
Customer: Nothing, this just happened this week
JA: Anything else you want the mechanic to know before I connect you?
Customer: would like to do ourselves if possible
Submitted: 1 month ago.
Category: Car
Expert:  Dan replied 1 month ago.

Hello my name is***** am an ASE Master Technician and I am glad to help you with your question.

Expert:  Dan replied 1 month ago.

The dealer will have to perform this. There is a reset procedure for this problem. The dealer will also need to scan the system and check for codes. This will narrow down where the problem is.

Expert:  Dan replied 1 month ago.

There are a few service bulletins on this type of problem.

Expert:  Dan replied 1 month ago.

Please reply to this if you need more help and we can continue this conversation at no extra charge. This does not have to be my only answer. If you are satisfied with my service, please rate at the top of the screen. Rating does not close out your question. Remember, sometimes it is difficult to completely diagnose your vehicle without being there, but I will try to give you the best answer I can. Hoping to be giving you 5 star service.

Thanks

Expert:  Dan replied 1 month ago.

Hello again Dan here,

I am contacting you because the post has not been closed or rated.

This question is coming up on 7 days which means it will time out and close.

You have already paid to get this question answered, but you have not rated.

Let me help some more. Is there anything else I can help you with?

If I did not give you 5 star service, please let me know what I missed.

Thanks

Customer: replied 1 month ago.
Thanks for your help. Will have it looked at.
Expert:  Dan replied 1 month ago.

Your welcome