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Hi, I’m Ron and I’ll be helping you today.
Before we get started though, please understand that I don't know your skill level or tools you have to assist us. Also understand that I can't see,smell, hear, or touch the vehicle either, so patience is appreciated.
My goal is to make you happy and get a great rating in return for my time.Sometimes I have to give you bad news that I know you didn’t want to hear, so please don’t shoot the messenger. This is a great site, but it doesn’t replace a shop or necessary tools.
They may had the battery disconnected doing all this work. Let's try this relearn procedure first to see if it helps, otherwise, they may need to clear it with their scan tool. See attachment.