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If you have less than 36K miles, then the vehicle is still under warranty at the dealer. and this repair will be at no cost. The trunk latch on this vehicle is on a cable system, not electrical, so if it will not release at the lever, the latch itself is faulty, or the cable is binding (very unlikely) either way, I would recommend taking it to the dealer to be repaired. If you have more that 36K miles, I can give you the repair procedure on replacing the latch, just let me know if you need it.