How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Mechanic
Category: Car
Satisfied Customers: 15799
Experience:  15 years automotive training and experience.
14928985
Type Your Car Question Here...
Pete is online now
A new question is answered every 9 seconds

Porsche Cayenne Turbo S: 2009 Cayenne Turbo S. Parked the

Resolved Question:

2009 Cayenne Turbo S. Parked the vehicle, next day won't start. Turn key with brake depressed and all the clicks and buzzes sound normal but doesn't roll over. Tried battery charger over night, didn't suspect that but wanted to eliminate a possible low voltage requirement? Ideas? 32,000 klms.  I do my own oil changes and I had been getting a "service now" message that I was ignoring assuming it just needs to be re set.  Every other operational aspect of the vehicle had ben 100 percent normal 

Submitted: 12 months ago.
Category: Car
Expert:  Rachel-Mod replied 12 months ago.

Hello,

I'm Rachel, and I’m a moderator for this topic.

We have been working with the professionals to try to help you with your question. Sometimes it may take a bit of time to find the right fit.

I was checking to see if you had already found your answer or if you still needing assistance from one of the professionals.

Please let me know if you wish to continue waiting or if you would like for us to close your question.

Also remember that JustAnswer has a multitude of categories to help you with all your needs from Health, Pets, Computers, Cars, Finance, Law, to Home Improvement, and more.

Thank you,

Rachel

Expert:  Pete replied 12 months ago.
My name is XXXXX XXXXX I am a professional here at Just Answer/Pearl. I noticed that your question was not getting a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.

From what you have described here this may be a fault with the starter itself as I have seen these fail in the past and cause this issue.If the signals to the starter solenoid have not been tested this should be done to see if this is the case here.If found at fault the starter would need replaced.

If this has been checked and found o.k. let me know and we can continue.

Thanks Pete
Customer: replied 12 months ago.

Here is a crazy twist! After sitting for several days, for shits and giggles I tried it again and it started! It has started every time I have tried it since but I don't feel confident that it is resolved so I haven't driven it much. What the hell? One other piece of information, two days prior to the no start issue I ran through one of the heaviest and longest down pours I have ever experienced in my life. Is it possible that four days later after having driven the vehicle several hundred kilometers that this could be a factor? I asked the question to determine what I might do to get it to a Porsche dealer as it is under warranty but now will they be able to detect an issue if it is functioning? I'm guessing it wouldn't store a fault because it wasn't running?

Expert:  Pete replied 12 months ago.
If this fault occurred after the heavy rain the starter may have gotten wet which can cause this and now after it has sat it has dried out somewhat and is operating again.The fault may never occur again but in other cases the water may have damaged the starter some what and it may need replaced.I still suspect this is the starter itself since this occurred after the rain fall.

You are correct,if the dealer were to check/test it now it would test properly with no trouble found making it difficult to diagnose which component has caused this issue.

If the fault does come back though I would have this checked/tested right away this way the fault is located.

I suspect this was/is the starter itself at fault.

Let me know if you need anything else and feel free to rate my help when your ready.

Thanks Pete
Pete, Mechanic
Category: Car
Satisfied Customers: 15799
Experience: 15 years automotive training and experience.
Pete and 6 other Car Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV. Dutch USA
 
 
 

Meet The Experts:

 
 
 
  • Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
  • http://ww2.justanswer.com/uploads/TE/TedG/2012-6-15_14759_avaLarge.64x64.jpg Ted G.'s Avatar

    Ted G.

    ASE Certified Technician

    Satisfied Customers:

    1596
    20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    1311
    ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    ASE Master Tech

    Satisfied Customers:

    2367
    ASE Master Tech advanced level specialist
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1906
    ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    942
    12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes
  • http://ww2.justanswer.com/uploads/ST/Steve7654/2012-6-5_215929_japic800x660.64x64.jpg Steve's Avatar

    Steve

    Auto Service Technician

    Satisfied Customers:

    1980
    25+ yrs experience as a professional working technician; ASE L1 master technician