How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chris (aka-Moose) Your Own Question

Chris (aka-Moose)
Chris (aka-Moose), Technician
Category: Car
Satisfied Customers: 33700
Experience:  16 years of experience
2499435
Type Your Car Question Here...
Chris (aka-Moose) is online now
A new question is answered every 9 seconds

Suzuki Grand Vitara LX: I have a 2010 Suzuki Grand Vitara with

Resolved Question:

I have a 2010 Suzuki Grand Vitara with water leaking in front passenger floor area. Usually present when air conditioning on. They first claimed the drains were plugged and cleaned them out. This did not solve the problem. They now are claiming the case around the condenser is possibly cracked and will involve taking out the whole dashboard to fix if that is the problem. Have you had other reports of a similar nature or possible other suggestions.
Submitted: 1 year ago.
Category: Car
Expert:  Chris (aka-Moose) replied 1 year ago.

Hello, I'm Chris. Thanks for visiting Just Answer.

 

This is an info request, it is not an answer. This is a generic response, I send out to customers that have been waiting an excessive amount on us techs to help them (you) out. First off before I go into detail in an answer or an info request. I need to know, do you still need help? I realize you have been waiting a while and in some cases customers had to seek help elsewhere and or they solved the concern on there own. I and the website are sorry you had to wait, we do want to earn your business and have you log off with a great experience.



If you still need help, please make sure you included the year, make, model, trim level, and engine liter size. Also please let me know of any repairs or diagnostic steps you have done so far. Also let me know your skill level so I can tailor my response to fit your needs.



I work the evening shift, so that is when I will respond, I have to address all waiters in order, so there may be some delay in my responses, but I promise I will do my best to help in a timely matter. Please do not relist, since that will remove you from my waiter list and I will have no clue you still need help.



Thanks Chris.

>

>

Customer: replied 1 year ago.

Still waiting for an answer any suggestions?

Expert:  Chris (aka-Moose) replied 1 year ago.

I need you to 100% verify its from AC use and not from rain. Next you need to let the AC run at idle not on recirculated air to see if there is a leak into the cab. It would be best to pull the carpet back to expose any leaks. If it will not leak at idle but will when driving then its the seal around the drain, the condensation is exiting but its leaking back into the cab around the drain seal with wind able to blow on it.

 

Customer: replied 1 year ago.

Hi Chris,


 


We know 100% it is not from the rain but will try your suggestion about running the AC on idle. Will keep you posted. Thanks.

Expert:  Chris (aka-Moose) replied 1 year ago.
Thanks
Expert:  Chris (aka-Moose) replied 1 year ago.
Hello again Chris here.

It has been a few days, so I am just checking in with you to see if you still need help with the concern we worked on, and if not to say Thanks.

Also note we have about 80 categories from medical to boats to small engines to legal to whatever you can think of. If you have any other questions give us a shot with another question.

Thanks Chris
.
.
Customer: replied 1 year ago.

Hi Chris,


 


We have not forgotten but it has been raining the last couple of days and did not want to do the test. The floor has remained dry so we will be doing the test today and will report back tonite. Thanks

Customer: replied 1 year ago.

Chris,


 


Ok we ran the AC for 15 minutes on idle and we now have water in the passenger wheel well. Any suggestions what do do next?

Expert:  Chris (aka-Moose) replied 1 year ago.
Since it did not come in from rain, and it did not come in at idle. Then this means the drain is allowing the water to come back in from the AC when driving and wind is blowing it or the evaporator box is sweating or cracked.
Customer: replied 1 year ago.

Chris,


 


I am confused it did come in on idle (the car was parked and not moving), your response indicates did not come in on idle. Please clarify.

Expert:  Chris (aka-Moose) replied 1 year ago.

My misunderstanding, When you said wheel well, I assumed it was dripping outside behind the front passenger wheel.

 

Since it does leak inside when idling, all we need to do now is pull the carpet back and find the origin of the leak.

 

Chris (aka-Moose), Technician
Category: Car
Satisfied Customers: 33700
Experience: 16 years of experience
Chris (aka-Moose) and 22 other Car Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV. Dutch USA
 
 
 

Meet The Experts:

 
 
 
  • Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
  • http://ww2.justanswer.com/uploads/TE/TedG/2012-6-15_14759_avaLarge.64x64.jpg Ted G.'s Avatar

    Ted G.

    ASE Certified Technician

    Satisfied Customers:

    1596
    20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    1311
    ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    ASE Master Tech

    Satisfied Customers:

    2367
    ASE Master Tech advanced level specialist
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1906
    ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    942
    12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes
  • http://ww2.justanswer.com/uploads/ST/Steve7654/2012-6-5_215929_japic800x660.64x64.jpg Steve's Avatar

    Steve

    Auto Service Technician

    Satisfied Customers:

    1980
    25+ yrs experience as a professional working technician; ASE L1 master technician