How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chris (aka-Moose) Your Own Question

Chris (aka-Moose)
Chris (aka-Moose), Technician
Category: Car
Satisfied Customers: 895
Experience:  16 years of experience
2499435
Type Your Car Question Here...
Chris (aka-Moose) is online now
A new question is answered every 9 seconds

I own a 1996 Concourse with 150,000 with very few problems in its lif

Customer Question

I own a 1996 Concourse with 150,000 with very few problems in it's life. I take good care of everything and watch it like a hawk. Recently after steam cleaning the engine (I have pressure washed it several times and you can eat off the engine), the air ride went away. I have checked everything I can think of - - - what did I miss ? I applied 12 V power to the compressor motor and it works and checked all elect lines for connection and corrosion, but found none. On one of the connections the voltage was so low, the light barely came on.

Submitted: 1 year ago.
Category: Car
Expert:  Greg replied 1 year ago.
Name isXXXXX goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back,

What is the output voltage on the battery with the engine running .

Is the check engine light "ON" when the engine is running .

Rgds Greg
Customer: replied 1 year ago.

battery voltage on dash is between 14.2 and 14.4, I hooked up a charger directly to the second terminal on the lead going to the compressor and the compressor started and lifted the car almost 4 inches.

Expert:  Greg replied 1 year ago.
Hi .

Okay we now need to check for malfunction codes , you will need a diagnostic scan tool ,do you have the means to have this checked .

Greg
Customer: replied 1 year ago.


I text msg my son who was a service manager for a big Chev dealer that the present administration demanded be closed and he was out of a job. He may still have one, other than that possibility, we will have to wait until tomorrow. - - "Cap"

Expert:  Greg replied 1 year ago.
Cool most likely still has one .

Let me know .

Greg
Customer: replied 1 year ago.

 


Greg,



My son said he had to turn in the scanner when they closed down the dealership. He suggested Auto Zone !


 


My hope is if Auto Zone has one, that they will let me use it, but I think they are closed until Tuesday, as today is Labor Day.


 


With you not being able to diagnose the problem and provide a cure, can this be continued tomorrow ? Will my credit card be charged even though I am without a cure ?


 


Please respond - - - "Cap"

Expert:  Greg replied 1 year ago.
Hi .

No problem AutoZone will check this for free .post me the codes in the morning .

Greg
Customer: replied 1 year ago.

 


Greg,



I noticed first thing this morning, that my credit card has been charged for the full amount. Please explain ?


 


"Cap"

Expert:  Greg replied 1 year ago.
Hi .

Don't worry this is in your justanswer account, and will stay with you until you decide to accept my answer and not before , so if i am not able to help you with this issue then i can opt out and let another expert help you, so you can get a answer you are looking for ,
Now if no one can help you, or you have resolved this problem then you just have to
ask for a refund and it will be deposited back to you bank account ..

Rgds Greg
Customer: replied 1 year ago.


Greg,


 


I didn't need to borrow a diagnostic scan tool after all. After sleeping on the problem I could not figure out why no fuses were blow, so right after I sent you my first msg early this morning, I went out to double check everything and I found a break in a wire and I repaired it.


 


I turned the ignition on and could hear the pump working.


 


The system works perfect once again.


 


How do I go about asking for a refund ? - - - thanks, "Cap"

Expert:  Greg replied 1 year ago.
Hi Cap .

I will let them know .

You can keep the deposit for future use if needed, and use any of our other category.


like medical vet ,etc .

Rgds Greg

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV. Dutch USA
 
 
 

Meet The Experts:

 
 
 
  • Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
  • http://ww2.justanswer.com/uploads/TE/TedG/2012-6-15_14759_avaLarge.64x64.jpg Ted G.'s Avatar

    Ted G.

    ASE Certified Technician

    Satisfied Customers:

    1596
    20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    1311
    ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    ASE Master Tech

    Satisfied Customers:

    2367
    ASE Master Tech advanced level specialist
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1906
    ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    942
    12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes
  • http://ww2.justanswer.com/uploads/ST/Steve7654/2012-6-5_215929_japic800x660.64x64.jpg Steve's Avatar

    Steve

    Auto Service Technician

    Satisfied Customers:

    1980
    25+ yrs experience as a professional working technician; ASE L1 master technician