How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Roy Your Own Question

Roy
Roy, import/domestic specialest
Category: Car
Satisfied Customers: 1952
Experience:  ASE master tech for 40 years
3506196
Type Your Car Question Here...
Roy is online now
A new question is answered every 9 seconds

Kia Sorento: XXXXX XXXXX my timing belt w/o replacing

Resolved Question:

Brakesplus changed my timing belt w/o replacing the newly designed crankshaft pulley bolt. They use the old bolt. They did not read their service advisories. And yes, half of the bolt broke off inside my crankshaft case. Kia would not cover this under my warranty because they did not do the timing belt and they said that they would have replaced the bolt using the newly designed version. I understand that. So, being I was out of state, where there was not a BrakesPlus shop, they had it towed from the Kia dealer to a local Nashville engine shop to try and drill out the broken piece of bolt. That did not work, so BrakesPlus paid this shop, (Auto Tech $4,550.) to put in another V6 engine from a local wrecking yard with 11k miles less than my engine, mine had only 50K. It has been running just a little rough at stops while in the "Drive" position, but in "Neutral" or "Park" it's smooth as a peach but my engine light was staying on. Accelerating is fine too. Does not cut out at all. They said that it probably just need an emissions adjustment and that it was fine to drive until I could bring it back in. Took it back to them (Auto Tech) and they replaced 2 ignition coils, spark plugs and fuel injection cleaner. They said that this was not under the 6 month warranty they gave me cause these parts were off my old engine and not the engine from the salvage yard. Paid $400. for this ingition coil work. Then they tell me, that they only bought an engine block and that the rest of the engine and parts were from my old engine, belts, hoses, electricial, etc. Took it to another shop yesterday cause the engine light was back on again, less than 24 hrs later. Still runs just a little rough in "Drive" only. This is the computer findings from the new shop yesterday: PO 300 Random misfire, PO 301 cylinder 1 misfire, PO 303 cylinder 3 misfire and then said that minuimum of 3 coils needed, maybe 4 at a cost of $961.00!!! He informed me that they just replace the crankshaft case and not the whole engine when this broken bolt issue happens to them, much cheaper.


email: azsunsets70@yahoo.com

Submitted: 1 year ago.
Category: Car
Expert:  Roy replied 1 year ago.
hello my name is XXXXX XXXXX I will assist you today.

What is your exact question?? I see the background but not the question.

roy
Customer: replied 1 year ago.

Can a Auto Shop just buy a engine block and use all my other parts from my old engine, like electrial parts. My car was running perfectly become they put in a different engine. They say that my problem now is from my parts off my old engine, cylinders misfires. I am afraid that they did not do a compression test and they put in a bad engine. I think I am being taken for a ride. I want them to pick up the tab, being they said I had a 6 month warranty.

Expert:  Roy replied 1 year ago.
ok, yes they can buy a block. Most likely they got a motor, stripped it down to a long block, basic engine with no accessories, and then transfer all parts from yours to the donor motor. This is a common practice.

As far as all the issues, they may have not assembled it properly, have vacuum leaks or some other reason the transfer did not go well.

Get an opinion from another shop in writing of the exact issue and forward it to them. If they dont help you give them a chance to fix it right before taking any other actions.

The warranty will only cover the internal engine components. That is normal as well. We only give 30 warranty for smoke and noise.

Roy
Customer: replied 1 year ago.


They have already had a chance to fix it at a cost of $400. to me and less than 24 hrs later, the check engine light came on again and I took to another place and they said that I had PO 301 & 303 cylinder 1 & 3 misfires and PO 300 random misfires. So, not sure if I should drive it back to Nashville from Florida where I live now and pay all that gas when they had the opportunity to fix it when they charged me $400. for 2 ignition coils, wire set, 6 spark plugs and fuel injection clearner. Why didn;t the scanner put up all the above PO's at the time they replaced the 2?

Expert:  Roy replied 1 year ago.
ok, is this a private shop or a chain of stores. See if it has a corporate office you can speak with to help them resolve the issue.

A scan tool will store codes as they come, those codes may have not been there immediately and may have set at a later date.

Codes can be set by compression, plugs, coil, injector or vacuum leaks.

I was just looking on line and it looks like there is a chain of these stores. What city is it located???

Roy
Customer: replied 1 year ago.


Auto Tech who installed the engine is private. But, BrakesPlus is a west coast chain that paid for the engine, after they did my timing belt in Arizona, they did not replace the bolt and it broke off inside my crankshaft case. Couldn't they have just replaced the crankshaft and not the whole engine? Both places are basically telling me that being it was my old engine parts that are now failing, I am SOL cause that is not part of the 6 month warranty. But, I was promised my car back in good running condition.

Expert:  Roy replied 1 year ago.
yes, they could have done a crankshaft replacement. I estimated the job here for about 3000.

Did you get the motor for free?? I see someone else paid for the motor. Was the 4500 just labor??

Roy
Customer: replied 1 year ago.

Yes, I did not pay for the motor, BrakesPlus paid $4,550. for motor and labor.I think they paid too much for a stripped down engine. But they were trying to save cost they told me. BrakesPlus was subpose to get me a 6 mo. warranty, but I do not have one yet!

Expert:  Roy replied 1 year ago.
You should have got it in writing when you picked your car up with the receipt. The receipt would have the date on it.

Did this repair cost you anything at all except for a major headache??

The motor installed for 4550 is a little high but not outrageous.

Roy
Customer: replied 1 year ago.

I got a copy of the dated engine receipt, but they had not written out the 6 month warranty yet and said that, being BrakesPlus paid the bill, that they were sending the warranty to them, but Auto Tech never did sent it.


It is costing me money now. Auto Tech charged me $400. for 2 ignition coils, 6 sparks, wire set, and fuel injection cleaner last week. Said those were my old engine parts and that was not under warranty. It barely runs rough, but they said that's what it needed and the engine light did go off for only 20 hrs. But, engine light back on and more po codes showing more misfires. After I arrived back home in Florida. I can only feel a little virberation when it is at a stop in Drive. In neutral or park it is smooth as a peach. Never cuts out.


 

Expert:  Roy replied 1 year ago.
I would still get it checked locally for any issues. it may be a simple fix like a vacuum leak. I would call the Auto tech stop and keep bugging them till you get the warranty. Still, if the failures are not from the used motor, it still wont be covered.

It seems you are in a classic catch 22 situation.

Roy
Customer: replied 1 year ago.

Thanks, XXXXX XXXXX worth the $18. will pass this on to others. I am like you, being I can barely feel a viberation, I think it too is minor, like a vacuum leak.

Expert:  Roy replied 1 year ago.
good luck to you. let me know how you make out.

dont forget to hit the smiley button so I get credit for my answers

Roy
Roy, import/domestic specialest
Category: Car
Satisfied Customers: 1952
Experience: ASE master tech for 40 years
Roy and 2 other Car Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV. Dutch USA
 
 
 

Meet The Experts:

 
 
 
  • Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
  • http://ww2.justanswer.com/uploads/TE/TedG/2012-6-15_14759_avaLarge.64x64.jpg Ted G.'s Avatar

    Ted G.

    ASE Certified Technician

    Satisfied Customers:

    1596
    20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    1311
    ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    ASE Master Tech

    Satisfied Customers:

    2367
    ASE Master Tech advanced level specialist
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1906
    ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    942
    12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes
  • http://ww2.justanswer.com/uploads/ST/Steve7654/2012-6-5_215929_japic800x660.64x64.jpg Steve's Avatar

    Steve

    Auto Service Technician

    Satisfied Customers:

    1980
    25+ yrs experience as a professional working technician; ASE L1 master technician
 
 
 
Chat Now With An Auto Mechanic
Roy
Roy
Auto Mechanic
1952 Satisfied Customers
ASE master tech for 40 years