How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Mechanic
Category: Car
Satisfied Customers: 15114
Experience:  15 years automotive training and experience.
Type Your Car Question Here...
Pete is online now
A new question is answered every 9 seconds

Saab 9-3 Aero: my 2008 saab was hit on the offside wheel and

Customer Question

my 2008 saab was hit on the offside wheel and damaged all down the offside. The steering arm needed to be replaced . now after repair the ignition key will not turn saying key not recognised but during repair the key did work. garage is now saying the impact has caused a problem with the ignition despite it working previously
Submitted: 1 year ago.
Category: Car
Expert:  Pete replied 1 year ago.
My name is XXXXX XXXXX X am a professional here at Just Answer. I noticed that your question was not getting a response and thought I would see if you still need help with this.

Usually an external impact like this here wont cause damage to the ignition switch assembly but I wouldnt rule it out.If this shop hasnt checked to see if the key needs programmed this should be done.In some cases a local shop wont be able to fully test this fault or diagnose it without the correct diagnostic tool and a dealer may need to check to see if this is a program issue or if this is for sure an internal electrical fault with the ignition switch itself.

The ignition switch can be a common component that can fail and can cause this but usually isnt an issue after a collision has occured.I would ask the shop what type of gaurantee if they replace the ignition switch or component they want to replace that this will correct the problem and if it doesnt will they cover the costs for this repair since it was misdiagnosed as some shops will help or cover the costs if misdiganosed.This may just need a relearn if possible.

Thanks Pete
Pete, Mechanic
Category: Car
Satisfied Customers: 15114
Experience: 15 years automotive training and experience.
Pete and other Car Specialists are ready to help you
Customer: replied 1 year ago.

thanks Pete the thing I do not understand is that the key worked a couple of times during repair but now the key will not work so they are saying impact has caused problem. I know the battery went flat and had to be recharged and then after that it did not work Is it just a reprogramme situation The key for a saab fits into a switch near to handbrake Confused as they got an 'expert' but did not diagnose problem!!

Customer: replied 1 year ago.

HI Pete could you reply to my comment? Thanks Colin

Expert:  Pete replied 1 year ago.
Hi,

I am following up with you to see if you still needed help with your question you had asked.If my help didn't satisfy your question please let me know so we can continue.

Thanks Pete
Expert:  Pete replied 1 year ago.
I apologize for the delay (4th weekend)

This may have failed shortly after the other repairs were done,usually this wouldnt be something that fails in a collision but it is possible the jolt from the impact may have caused this and it may have worked intermittently the first few times and now not at all.This may also be some possible wirign damage that has caused this as well.

I would have this checked into further to see for sure if the switch itself is at fault or if this is wiring at fault causing this.

Thanks Pete
Customer: replied 1 year ago.

they had to replace the doors so the only electrics they would have worked on would be the electric windows. I am just concerned they have created the problem and then intend to charge me for it. I am assuming however you agree it could have been caused by the impact in which case they would be entitled to charge me for the repair which so far they have failed to resolve !

Expert:  Pete replied 1 year ago.
It is difficult to say for sure from here if this was something that was created from the impact or something they may have caused themselves,if this is a reputable shop then this may be correct with the impact causing this or failing shortly after they had done their repairs.

Thanks Pete
Customer: replied 1 year ago.

ok thanks I think that is as far as we can take it. I am in uk and you are in US! I may have to get a second local opinion if they eventually fix it depending on what they charge me.. Regards Colin

Expert:  Pete replied 1 year ago.
Your welcome,a second hands on opinion may be best to determine if this was caused by them or if it failed on its own.

Let us know if you need anything else in the future.

Thanks Pete
Customer: replied 1 year ago.

they have replaced the electronics box and it started after being reprogrammed BUT the horn not working so they are saying it needs a new cim if so does that seem right and are new keys required Thanks

Expert:  Pete replied 1 year ago.
The column integration module can be at fault here for the horns and if replaced you shouldnt need to replace the keys.
Customer: replied 1 year ago.

bad news as expensive to replace ! i just could not forsee all this after my accident!

Expert:  Pete replied 1 year ago.
This module may be a result of the accident as I have seen some steering column control modules fail after a collision or due to the collision.I would speak with your insurance company to see if they will help with these costs as they may also think this is related to the accident as well.

Thanks Pete
Customer: replied 1 year ago.

The problem is I took the chance of buying back the car as written off . Gamble is not paying off!

Expert:  Pete replied 1 year ago.
Unfortunately it does sound like this could get expensive to repair.I wish I had better news for you on this here.

Thanks Pete
Customer: replied 1 year ago.

ce la vie Thanks Colin

Expert:  Pete replied 1 year ago.
Your welcome.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV. Dutch USA
 
 
 

Meet The Experts:

 
 
 
  • Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
  • http://ww2.justanswer.com/uploads/TE/TedG/2012-6-15_14759_avaLarge.64x64.jpg Ted G.'s Avatar

    Ted G.

    ASE Certified Technician

    Satisfied Customers:

    1596
    20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    1311
    ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    ASE Master Tech

    Satisfied Customers:

    2367
    ASE Master Tech advanced level specialist
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1906
    ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    942
    12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes
  • http://ww2.justanswer.com/uploads/ST/Steve7654/2012-6-5_215929_japic800x660.64x64.jpg Steve's Avatar

    Steve

    Auto Service Technician

    Satisfied Customers:

    1980
    25+ yrs experience as a professional working technician; ASE L1 master technician