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There should be a little yellow plastic handle cable to pull to manually release it. Please use two people, one to press the button and other to try opening the gas door and while you press the button see if the other person can open the door?
For future reference, that cable can often be accidently left above the padding/carpet in the trunk, go ahead and check the hole and or pull it down and you should find the cable. The cable has to be there unless broke as its a electronic release only so they have to have a backup for it.
The most common problem is the release is working but the door will not spring open.