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Pete
Pete, Mechanic
Category: Car
Satisfied Customers: 15800
Experience:  15 years automotive training and experience.
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my 2005 Hyundai Trajet was sent to Hyundai agent for servicing.

Customer Question

my 2005 Hyundai Trajet was sent to Hyundai agent for servicing. After service, nearly had an accident when steering wheel became loose, loss of power and engine died on the road. OIl warning light had come on a few minutes before but workshop advised me to drive back. Restarted with loud engine noise. I shut off engine and called a tow truck. Checked and realized no engine oil. Workshop admits liability but wants to repair with 6 mths warranty. I prefer a new engine but are other parts affected? Should I get an independent assessment done?
Submitted: 1 year ago.
Category: Car
Expert:  Pete replied 1 year ago.
Hi my name is XXXXX XXXXX I will be glad to try and assist you with this.I may need more info in some cases to help with answering your question.

With what you have described here this sounds like the engine was low on oil after the servicing had been done by the Hyundai shop/agent.It does sound like they are admitting to the fault and want to correct the fault.I would see if they will cover a new engine for your vehicle as a new engine usually comes with a longer warranty since they had caused this issue here.In some cases they may want to install a used engine with a lower or lesser warranty and this may be why they are only going to give you a 6 month warranty.I would see if this is the case here if they will extend the warranty to 1 year as most used engines that are any good usually come with a 1 year warranty.

If they will not assist anymore with this then what they are willing to do here then you might get a second opinion from another shop as to what the engine warranty coverage would be through them,then if it is extended I would see if the Hyundai agent will cover the costs through another shop.Most likely they will want to do the repairs themselves and it is possible you may be stuck with only the 6 month warranty if they will not help any further with this.

No other parts should be affected with this issue only the internal engine components and with an engine replacement this will correct the issue here.It sounds like they had left the vehicle low on oil when serviced or no oil put in the vehicle after the service.

Thanks Pete
Customer: replied 1 year ago.

The service director spoke to me today and wanted to extend a 2.5 yr warranty on the engine after repairs. I wanted a new engine installed and they are agreeable except that it will take 2 months to arrive from Korea, I am insisting on using their 2 yr old courtesy car till my vehicle is returned with a new engine.


How do I know that the correct engine components will be installed e.g complete engine, engine block or engine assembly?


thanks


mike

Expert:  Pete replied 1 year ago.
You would have to ask the director if this is a long block engine or short block or complete engine.A long block will include everything major mechanical and a short block would only be the cylinder block itself and your engine cylinder head(s) and components would need swapped over.A complete engine will have everything including all sensors in most cases and would just install into your vehicle with no other major work needing to be done.

I would see if the director will let you know for sure what type of engine they are installing so you know for sure.

Thanks Pete
Pete, Mechanic
Category: Car
Satisfied Customers: 15800
Experience: 15 years automotive training and experience.
Pete and 20 other Car Specialists are ready to help you
Expert:  Pete replied 1 year ago.
Hi,

I am following up with you to see if you still needed help with your question you had asked.If my help didn't satisfy your question please let me know so we can continue.

Thanks Pete
Customer: replied 1 year ago.


Hi Pete,


Hyundai is suggesting a short block change as the engine parts is no longer available. I told them I will accept if an independent damage assessor appointed by me at their cost confirms no other damage has been inflicted.They were releuctant.I am more keen on at least long block and will press for it. Any recommendations? Thanks

Expert:  Pete replied 1 year ago.
Unfortunately I don't know myself on where a long block can be purchased for this vehicle rebuilt or new.You might be able to get a complete long block used and if you want to go this route you can check out this web site HERE.

Thanks Pete
Customer: replied 1 year ago.

Thanks Pete,


No worries. I have been provided a 3 yr old courtesy car by the company and they can solve this problem as fast or as slow as they want. I am just going to relax. Thanks for your help


 


mike

Expert:  Pete replied 1 year ago.
Your welcome and I hope you can get this resolved with ease.

Thanks Pete

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