Hello, My name is XXXXX XXXXX I will try my best to help you with your vehicle issue. Let me do some fast checking on issues with this.
Did you have this looked at at a dealership?
Sorry, this system kicked me out of the chat session.
Was it a Mercedes dealership that looked at the vehicle?
What of my question led you to rate "bad service"?
Would you prefer I opt out to let another expert take care of you?
Well, I will continue to try and help you.
First, there was a recall issued FOR CERTAIN 2000-2005 S class Instrument clusters.
You would need to contact your dealer with the Complete Vehicle Identification Number (VIN) to see if your is one of them.
Here is the recall:
SAFETY-RELATED VEHICLE RECALLS
Vehicle manufacturers are required to mail a recall notice to all purchasers, owners and dealers when a safety
defect or noncompliance with Federal safety standards is found.
This notice identifies the year, make, engine(s) and other information related to the vehicle(s) involved with
this recall, along with a brief description of the problem, and other pertinent information. Not all vehicles of a
particular year, make and model may be subject to the recall. Contact the manufacturer or one of the
manufacturer's dealers with any questions regarding this recall.
RECALL NOTICE SUMMARY
This recall summary reflects information submitted by the vehicle manufacturer. While it is an accurate reflection of the
information submitted, the NHTSA and/or the vehicle manufacturer may make changes at any time. No warranty,
expressed or implied, is made as to its accuracy or completeness, nor is any responsibility assumed by Tecfacts
Services, LLC. for loss, damages (direct or indirect). consequential or compensatory, including without limitation, lost
profits, breaches or defaults caused by reliance on the information in this summary.
Copyright © Tecfacts Services, LLC 2004. All rights reserved. No portion of this document may be reproduced, copied,
transmitted, distributed or stored, by any means, in any form electrical or mechanical, including recording or by any
information storage or retrieval system without written permission.
Campaign Number, Case:
Date Owner Notified:
No. Vehicles Recalled:
MERCEDES-BENZ USA, LLC.
2000-2005 MERCEDES BENZ CL CLASS, 2000-2005 MERCEDES BENZ S CLASS
ON CERTAIN VEHICLES, THE INSTRUMENT CLUSTER IS EXPERIENCING ELECTRICAL
MALFUNCTIONS. THE INSTRUMENT CLUSTER CONTAINS GAUGES AND INDICATORS
THAT MUST BE ILLUMINATED WHENEVER THE VEHICLE IS IN OPERATION.
DUE TO INADEQUATE ILLUMINATION, THE DRIVER WILL BE UNABLE TO READ THE
GAUGES AND INDICATORS, SUCH AS THE SPEEDOMETER, WHICH COULD INCREASE
THE RISK OF A CRASH.
DEALERS WILL REPLACE THE INSTRUMENT CLUSTER MODULES. THE
MANUFACTURER HAS NOT YET PROVIDED AN OWNER NOTIFICATION
If yours is not part of the recall there are some other items that we can check.
But we would need some information from a dealer that has looked at your car (if applicable)
Hope this helps,
Just checking in to see if there is anything I can help you with.