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Hello I would like to help you.
Most all new Cars have a built in RPM limiter. which will not allow the engine to over rev on a missed shift.
I would ask them if this car has this. then when they say "yes then ask them why did it not work then?
and see what they say.......
You might want to ask another dealer or call the Ford Corporate office.
Now if that car was in gear then the rev limiter does not work.
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THEY INFORMED US THAT THE "REV LIMITOR" ONLY WORKS WHEN ITS IN GEAR? AND NOT WHEN A SHIFT WAS MISSED!
HOW OR WHERE COULD I LOOK FOR THIS " ON BOARD " SAFETY DEVISE?
I really think What they are saying is completely backwards and you need a second opinion from another ford dealer, but do not tell them your problem before you ask them.
the rev limiter is built into the Cars Computer.