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Hello and thank you for trusting Just Answer with you question. I'm Dj.
First off, the only engine that is available from Hyundai for a 2012 Hyundai is a new engine. There are now rebuild or remanufactured engines available.
It's possible that they got a used engine, but the odds are pretty slim. There would have to be a 2012 Hyundai in a junk yard for that to even be possible. And if that happened, the repair would have done much sooner than a month.
So realistically, the only real option is to put a new engine in.
When Hyundai ships an engine, it's what's called a long block. It's got most of the pieces already attached, but not all the pieces. The dealership has to take all of the mounts and accessories off of the old engine and put them on the new engine.
I expect that this is where the problem is.
The most likely cause of the problem is poor workmanship on the part of the dealership.
They made a couple of mistakes on this. They should have done the repair correctly. But they should have test driven it and checked for leaks. If they found a problem they should have fixed it before you ever got the car back. And even worse, they made this mistake twice by giving you a car with a leak.
You can fix this a couple of ways but I think the best way is to contact the dealership General Manager. Don't waste your time with the Service Manager or Service Advisor. They got paid $10,000 to fix the car. Now it's time to actually fix it.
Insist that they fix it, test drive it, test it for leaks, and clean up their mess.
DO NOT TAKE IT TO AN INDEPENDENT SHOP. This could really screw things up because they will blame the other shop for everything. If it comes down to it, you can take it to another Hyundai shop.
This isn't fraud. It's poor workmanship and an unprofessional shop. So start with the general manager. If that doesn't work to get the car fixed, let me know and I will help you escalate this and get it solved.
Please let me know if you have any questions.
Dj the reason I
Dj I was under the assumption that when the engine is new and out of the box there was no need for much adjustment, however it seems i was wrong. I am not a mechanic. The car is currently in the shop and according to their last description of the problem, the oil is dripping through the TOP gasket not the bottom. After my wife took the car to this dealer the first time I found out that they have more complains that I care for. I agree with your assessment of the problem, however as a sanity check I would like to make100% sure that the engine is new. If I recall every motor has an ID written in the block. Do you know where the ID (not the car VIN #) is located for a 2012 Sonata GLS. I can easily compare the new motor ID with the motor that came with the car to make sure that they did not tried to repair the old one and I will also call Hunday to see where the new motor came from. Again i am not trying to sound paranoid, however this dealer has made my life very uncomfortable during the last couple of months. Again, thank you very much for your response. I will contact you again if I can not resolve this issue.
You have every reason not to trust this dealership. They should have solved the problem before it was a problem.
It's on the front (pulley end) of the engine. Small flat spot on the block.