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Hello, I'm Jason. I will do my best to answer your question quickly and accurately using the information you have provided.
I assume you're speaking of the in-dash player?
Absolutely do not remove the faceplate
you will need some serious patience and a set of 4 radio removal keys to get the head unit out of the dash
it will not lose coding memory though
What are radio removal keys?
let me show you a picture...
they are a set of 4 blades that go into these locations:
you will then need to disconnect all of the connectors at the back of the radio
once it's all free, time for disassembly, which it what will take some patience and mechanical know-how
I think this is beyond my level of expertise
sorry.....your only other possibility is to remove the radio fuse, plug it back in and see if that allows it to eject
Thank you, XXXXX XXXXX looks as though the dealership (grr) might be my only option. By the way, where does one get those radio removal keys?
here is one location: http://www.ecstuning.com/Volkswagen-Passat_B5-FWD-V6_30v/Interior/Stereo/Tools/ES1928335/
and the fuse in question is 37
Thanks for your help. I'll hit the "Accept" button now. Adios.