How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Mechanic
Category: Car
Satisfied Customers: 15585
Experience:  15 years automotive training and experience.
14928985
Type Your Car Question Here...
Pete is online now
A new question is answered every 9 seconds

I HAVE A 99 NPR DIESEL BOX TRUCK, 147,000..MILES...ROAD..SMOKE

Resolved Question:

I HAVE A 99 NPR DIESEL BOX TRUCK, 147,000 MILES. STARTED SHUTTERING,PULLED OFF ROAD WITHIN 10 SEC. NOTICED SOME SMOKE IN BACK OF TRUCK. TRIED RESTARTING. TURNED OVER VERY SLOWLY. BATTERY DYING AFTER 3 TRIES. MECHANIC SAYS TURBO BAD. MECHANIC REPLACED TURBO, NOW SAYS NEEDS ENGINE. HE SAID IT PUMPED OIL FROM ENGINE. SHOULD MECHANIC HAVE INVESTIGATED FURTHER BEFORE REPLACING TURBO OR ADVISED OF POSSIBILITY OF ENGINE DAMAGE.
Submitted: 4 years ago.
Category: Car
Expert:  Pete replied 4 years ago.

Hello,I will be glad to try and assist you with this,Welcome to Just Answer.

 

Yes I do agree with you on this,most likely upon inspection and or testing the technician found that the turbo was faulty,either by oil issues or possibly internal mechanical damage,but it should have been investigated as to why the turbo had failed especially if the turbo had been damaged mechanically(fins bent,broke or dinged up possibly).

 

It is definitely possible that the turbo can fail on its own,but if there was any mechanical damage then it should have been investigated further as to what had caused the damage and why.

 

Customer: replied 4 years ago.

I HAVE ASKED THEM TO REMOVE THE TURBO. I DON'T THINK ITS WORTH ALL THE REPAIRS. I FEEL LIKE I SHOULDN'T HAVE TO PAY FOR TURBO. I AM WILLING TO PAY FOR DIAGNOSTIC LABOR. DO YOU THING I AM RIGHT?

Expert:  Pete replied 4 years ago.

If you feel that the vehicle isn't worth the repairs then a new turbo isn't needed.If you told the shop it was o.k. to replace the turbo then most likely they will want to charge you for this turbo,but since it didn't correct the problem and now they say it needs a new engine then I would definitely argue the matter that they said the turbo would fix it and now they say it needs an engine,most likely they will have to come to terms with you on this and either give you a good discounted price on the turbo or not charge you for the turbo at all.

 

This all depends on how the shop operates and what they are willing to do here for you since it was misdiagnosed or not fully diagnosed properly.

 

I agree and wouldn't want to pay for this turbo because if I knew first off that it needed a turbo and an engine I would have re-considered what I would have wanted done here.

 

This is something you will have to bring up with the manager or owner to see what can be done.All shops are different on what they will do in this situation,but I would definitely bring this up and see what can be done.You are in the right here.

 

 

 

Pete, Mechanic
Category: Car
Satisfied Customers: 15585
Experience: 15 years automotive training and experience.
Pete and 15 other Car Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV. Dutch USA
 
 
 

Meet The Experts:

 
 
 
  • Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
  • http://ww2.justanswer.com/uploads/TE/TedG/2012-6-15_14759_avaLarge.64x64.jpg Ted G.'s Avatar

    Ted G.

    ASE Certified Technician

    Satisfied Customers:

    1596
    20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    1311
    ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    ASE Master Tech

    Satisfied Customers:

    2367
    ASE Master Tech advanced level specialist
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1906
    ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    942
    12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes
  • http://ww2.justanswer.com/uploads/ST/Steve7654/2012-6-5_215929_japic800x660.64x64.jpg Steve's Avatar

    Steve

    Auto Service Technician

    Satisfied Customers:

    1980
    25+ yrs experience as a professional working technician; ASE L1 master technician