How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Meister Tech Your Own Question

Meister Tech
Meister Tech, Diagnostic Meister Tech
Category: Car
Satisfied Customers: 422
Experience:  18 years of Factory Diagnostic experience with Euro and Domestics.
33251536
Type Your Car Question Here...
Meister Tech is online now
A new question is answered every 9 seconds

Passenger side power window will go

Customer Question

passenger side power window will go down but not back up with either switch. 2001 jeep cherokee
Submitted: 4 years ago.
Category: Car
Expert:  Meister Tech replied 4 years ago.
Hi, I am a Factory Certified Master Techncian with Porsche, Jaguar, Audi and VW and Chrysler-Jeep-Dodge. I have ASE Master certifications

It can be the passenger window switch or the master switch on the driver side. This requires the use of a scan tool to diagnose or at least a digital volt meter to test the circuit. Most likely it is the passenger window switch most of the time though.

But testing must be done.

S.Vizcarra
Customer: replied 4 years ago.
how do I fix it. passenger side window switch still lights up.
Customer: replied 4 years ago.
how do I fix the switch
Expert:  Meister Tech replied 4 years ago.
The LED light being lit does not matter. Remove the drivers door panel and use a voltmeter and test for 12v at the indicated points in the wire diagram. You need to check the battery voltage coming out of the drivers side master switch connector and check for 12v, if you don't get this then its the switch. If you do get 12v then remove the passenger side door panel and check the wiring for 12v and if you get this then its the passenger switch. I have uploaded the wire diagram through just-answers tech support. It might take a while to get the file, but rest assured that I have sent it.

Thank you,
S.Vizcarra
Customer: replied 4 years ago.
switches on driver side work for other three windows. might this mean it is the passenger side switch? I'm trying to make this repair as quick as possible.
Expert:  Meister Tech replied 4 years ago.
At this point I believe without testing that the passenger side switch may be the problem. But, you will be 100% sure only if you test with voltmeter. I have seen either switch cause with about the same frequency of failure rates.
Customer: replied 4 years ago.
what does the B+ mean that you wrote on the drawing .and how do I do the test. what am I testing. a wire on something. then what do I do replace something. one thing after another is going on this car and im already broke.
Expert:  Meister Tech replied 4 years ago.
B+ is Battery voltage of 12.0 at least. You could by a test light at a parts store and use the sharp end of the probe and stick into the rear of the connector where you see the wire color on the diagram. If you have the test light get bright when you press the passenger window switch in the up position then just go and replace the passenger side. Do this test on the driver side window switch module connector with the wire color Brown/White. So just push the test light into the back end of the wire where it goes into the connector.
Customer: replied 4 years ago.
I just spoke to my jeep dealer service dept. and they said they never heard of such a thing. they said it was the motor.
Expert:  Meister Tech replied 4 years ago.
There are always some failure patterns, but for someone to just say its this part without doing some testing is just a big expensive guess. If the dealer sells you a motor and its not the problem, they will end up calling you and saying, oh, now its this and this part made the motor go bad. That way they wont lose the labor and parts charge for the motor even though it ends up being something else. I know how this works because I see it in the dealer with other techs every so often.

If the motor was bad, it would not work at all.
At least have someone test the circuit or put power directly to the motor in one pin then the other to make it go in both directions. Thats what should be done.

Thank you

Please click on Accept if you are satisfied with my Technical Analysis.

Sebastian V.
Customer: replied 4 years ago.

I pulled the passenger door panel off and I see a connector about 2" long up top that plugs into the switch on the door.It has about 8 wires coming out the back of it, brown-white,yellow, brown etc. Is this the one I check or is it the one down by the motor that I can't reach. From the wiring diagram it looks like the one down by the motor that has just a br and vt wire . Or do both connectors need to be checked ?

Expert:  Meister Tech replied 4 years ago.
check at the motor connector, wire color brown and activate the switch and then probe the Vt wire and activate the switch from the driver side then the passenger side switch, to isolate which switch or leg of the circuit is the problem. If you get power to the motor on both wires and the motor doesn't move then its your motor. If you don't get any power its most likely your driver switch or passenger window switch.
Meister Tech, Diagnostic Meister Tech
Category: Car
Satisfied Customers: 422
Experience: 18 years of Factory Diagnostic experience with Euro and Domestics.
Meister Tech and 5 other Car Specialists are ready to help you
Customer: replied 4 years ago.

I am going to pull driver side panel today and checkthe switch. Before I do it I want to make sureI am checking the correct part.

 

Is this the switch that I see pictured for sale on the internet for $60-80, it sort of looks like a tv remote?

Where is it located, up by the switches on the door panel or down at the bottom by the regulator and does it look the same on the passenger side?

 

If I find that the switch is the problem, what do I need to do to replace it, does it just plug in or do I have to disconnect wires and rewire it by hand?

 

Customer: replied 4 years ago.

no more info needed. my mechanic raised the window for free.and told me what was wrong. Thank you for the help. I knew enough info not to get ripped off and help him diagnose problem. I will use this service again. thank you sebastian!

 

Expert:  Meister Tech replied 4 years ago.
Thank you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV. Dutch USA
 
 
 

Meet The Experts:

 
 
 
  • Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
  • http://ww2.justanswer.com/uploads/TE/TedG/2012-6-15_14759_avaLarge.64x64.jpg Ted G.'s Avatar

    Ted G.

    ASE Certified Technician

    Satisfied Customers:

    1596
    20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    1311
    ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    ASE Master Tech

    Satisfied Customers:

    2367
    ASE Master Tech advanced level specialist
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1906
    ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    942
    12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes
  • http://ww2.justanswer.com/uploads/ST/Steve7654/2012-6-5_215929_japic800x660.64x64.jpg Steve's Avatar

    Steve

    Auto Service Technician

    Satisfied Customers:

    1980
    25+ yrs experience as a professional working technician; ASE L1 master technician
 
 
 
Chat Now With An Auto Mechanic
Meister Tech
Meister Tech
Porsche Master Technician
16 Satisfied Customers
18 years of Factory Diagnostic experience with Euro and Domestics.