How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Lou P. Your Own Question

Lou P.
Lou P., ASE Certified Technician
Category: Car
Satisfied Customers: 663
Experience:  I Have knowledge in almost all car lines and can help with general questions and more!!!!!
Type Your Car Question Here...
Lou P. is online now
A new question is answered every 9 seconds

About $800 in repairs and 2.5 days without my vehicle, but the shop

Customer Question

I'm at about $800 in repairs and 2.5 days without my vehicle, but the shop that has my car still hasn't fixed the problem I brought it in for. They give me the whole "Well, those other things WERE causing problems with your car. We can put the old parts back in if you want.." Blah blah blah.

The mechanics are currently on this website talking back and forth with one of your experts to help figure out how to fix my car. What should I do as a consumer? I don't want to be the yelling and screaming jerk, but I don't want to pay for all of the repairs they've done that DIDN'T fix my car. Any advice would be appreciated.
Submitted: 4 years ago.
Category: Car
Expert:  Lou P. replied 4 years ago.

Hello my name is Lou.

 

did you authorize the repairs in any way shape or form???(written consent,verbal over phone,email)

Customer: replied 4 years ago.
On Monday last week I authorized new plugs, plug wires, and coils. Total was $550 for everything. On Tuesday I drove the car to work and it died on me again. I called them and they told me to bring it back in.

On Friday last week they had it all day and promised that by replacing the hydraulic timing belt tensioner, another $250, that would definitely fix the problem. That's when I asked, "What about the first repair you did?" They told me "Well, those WERE causing problems, and we can put the old parts back in, but they DID need to be replaced." I said, "What happens if it breaks again?" They replied, "We'll make it right."

Went in this morning to pick up my car and they said, "Sorry, it's not fixed yet." We're working with some mechanics online to try and figure out the best solution. I found their posts on THIS website trying to do that. They're still going back and forth on it as I type this. I think they've narrowed it to the vaccuum portion....

Authorized first attempt for $550, authorized second attempt $250 with their promise that it would solve the problem. Now what? They're going to try to stick me with more repairs, but should I really be paying for the repairs that haven't fixed the problem?
Expert:  Lou P. replied 4 years ago.
you really should only have to pay for what fixed it but since you authorized the repair its now up to the descretion of the shop. what kind of car do you have maybe i can see there post??? or copy the link to there post. also what is wrong with the car?? any codes???
Customer: replied 4 years ago.
No codes, it's a serious mystery to the mechanics invovled:

http://www.justanswer.com/questions/337qf-hi-i-have-a-02-hyundai-sonata-2-4l-that-when-warm-in-a-stop
Expert:  Lou P. replied 4 years ago.
ok i have a question for you , i read the cluster &%^&& that is going on in that forum and i think that expert is just trying to get that guy to accept because he has helped nada and i dont see it going anywhere so my question is did the problem start after refilling the gas or not. can you tell me the scenario when it started to happen?? i will try and fix your problemn with YOU then i will intervene with those numbskulls.
Customer: replied 4 years ago.
It didn't start after a tank of gas, it had been doing a rough idle when I was stopped, in gear for a month or so off and on.

Progressively it was getting worse, but it wasn't stalling. The rough idle would just come and go. In the meantime my alternator went bad, which I replaced myself and I can't help but feel like it has something to do with this whole mess. After replacing my alternator (within a few days) the rough idle at a stop became really bad and the oil light started to flicker and the engine started knocking. Another symptom was that when I would accelerate from a stop it would begin to sputter with almost no power until I got up to about 20-25 mph. Then everything appeared normal.

To keep from stalling when at a stoplight I would just throw the car into neutral. The car would stop shaking, idle would be at around 1,100 or 1,200 and run smooth. The first thing they fixed (plugs, wires, coils) solved the sputtering problem off the line, but the car would still idle very rough. They said it was idling rough because of bad motor mounts. (RIGHT!)

After driving the car to work for 20 minutes, the next stoplight I was at almost made the car die again. Clearly they hadn't fixed it. That's when I brought it back to them and they replaced the tensioner. I haven't driven it since then, but they say it's still not working properly. Once the car is warm, in a gear(reverse does the same thing), and at a stop, the RPM's drop to about 500-600 and the car shakes. Given enough seconds the car's oil light start to flicker and the car eventually dies.
Expert:  Lou P. replied 4 years ago.
ok. let me do some thinking,.ill get back to you soon.
Customer: replied 4 years ago.
I'm replying because the website said this request is waiting for me. I'm sure it's not, but here's a reply just in case.
Expert:  Lou P. replied 4 years ago.

ok i think its a fault with your egr valve i have sent that expert my opinion on what he should tell them, i cannot intervine yet because only one expert can assist at a time until he releases a lock. so i sent him a message and am awaiting his reply,Lou.

ok it will do that everytime i reply just to let you know the ball is in your court. so no worries.

Customer: replied 4 years ago.
Thanks a ton for checking out the problem and giving the other expert your thoughts. Hopefully you can get the $$$ for that response as well.

What should my approach be with the shop? Assuming you're right and it's the EGR valve they're going to be calling me soon with another quote and a request for approval to move forward with the repair.

Don't get me wrong, I'm sure the stuff they fixed in the beginning did some good, and the tensioner portion would've needed to be fixed eventually (maybe), but I wouldn't call this A+ service either. Like you said, I should only have to pay for what fixed the problem. I guess I could threaten to go to the BBB or something, but I don't want to be that guy. Let me know your closing thoughts and I'll ACCEPT the payment for you with some positive feedback. Thanks again.
Expert:  Lou P. replied 4 years ago.
ok well BBB only works when they are regestered. also i am not too concerned about the money i kinda like the karma aspect if you will. im sure the other parts helped the car too BUT the diagnosis should have been done properly before and i always test new parts BEFORE i sell just to make sure they will help. i hope they listen to me cause i can offer some help, so keep me up to date and PLEASE tel them w have seen the posts because mayber then they will offer some discount to your problem , hopefully they dont charge you the FEE for the question they are asking on this website , i will let you know if they respond,Lou.
Lou P., ASE Certified Technician
Category: Car
Satisfied Customers: 663
Experience: I Have knowledge in almost all car lines and can help with general questions and more!!!!!
Lou P. and 17 other Car Specialists are ready to help you
Customer: replied 4 years ago.
Will do, thanks again. They definitely used your idea. Here's the most recent post:

Another idea would be the egr valve sticking open causing an internal vacuum leak?
(Just had a friendly expert bring this theory up to me.)
Expert:  Lou P. replied 4 years ago.
i know i have it open in my other window. i gave the expert this link wo he could see what weve been talking about. sometimes its way easier to fix a car with it right in front of you i am just giving them outside the box ideas, let me know if they call and just try to sell youit, they can unplug the vacuum line from the egr and it will not actuate, it will set a check engine light but if its the problem (egr) then the car will run great and not die.
Expert:  Lou P. replied 4 years ago.
o i havnt seen another post from those guys, any resolution yet??

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV. Dutch USA
 
 
 

Meet The Experts:

 
 
 
  • Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
  • http://ww2.justanswer.com/uploads/TE/TedG/2012-6-15_14759_avaLarge.64x64.jpg Ted G.'s Avatar

    Ted G.

    ASE Certified Technician

    Satisfied Customers:

    1596
    20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    1311
    ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    ASE Master Tech

    Satisfied Customers:

    2367
    ASE Master Tech advanced level specialist
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1906
    ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    942
    12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes
  • http://ww2.justanswer.com/uploads/ST/Steve7654/2012-6-5_215929_japic800x660.64x64.jpg Steve's Avatar

    Steve

    Auto Service Technician

    Satisfied Customers:

    1980
    25+ yrs experience as a professional working technician; ASE L1 master technician