Hello my name is XXXXX XXXXX I will be more than happy to assist you.
Yes the fuel tank does have to be dropped to replace the fuel pump.
Labor time to replace it is between 2.1 and 2.4 hours to replace it.
If he did not remove the tank then he had to cut a hole in the floor board of the trunk or there is an access hole there that I have never seen and is not in the manuals.
If he cut a hole then that is not good, that weakens the body structure and plus over charged in labor then. If there is a access hole then he still over charged in labor. It should have taken less then an hour.
The price of the pump is about right. At the dealer the pump runs about $385.00 and at the parts store it is about $245.00