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hi maybe i can help you.is the hood covered in ice?you can try to pull the hood release then try to bang on the fount of the hood this sometimes will aid in it opening.the release might just be sticking.if still does not work i will try to assist you further.
if this info has helped you please hit the accept button.thank you
ok sounds like the cable or handle that opperates the latch is broken.if you can reach the latch from outside you should be able to see wear the cable attatches to the latch.you must try to use a screwdriver and pry to the side to opperate the latch,that should release the latch.once open then you can check the cable for proper opperation.or find what has broke.
if this info has helped please use the accept button. a deposit is not an accept.if you need any more help i will gladly help you thank you RAY.