How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bob Your Own Question

Bob
Bob, Auto Service Technician
Category: Car
Satisfied Customers: 4087
Experience:  40 year GM Tech. +30 Certified. ASE Master Tech.(expired, retired) Medium Duty, Heavy Line, Retired
Type Your Car Question Here...
Bob is online now
A new question is answered every 9 seconds

Car will not turn over. Battery is ok, lights come on but

Resolved Question:

Car will not turn over. Battery is ok, lights come on but no effect turning the key. This has happened before but after a few minutes the car started. took it to the dealer but as the problem was not occurring they said i would need to wait until the next time it happened
Submitted: 5 years ago.
Category: Car
Expert:  Bob replied 5 years ago.

These can really be a problem to diagnose, especially if they act up so intermittently. If you have a 12 volt test light or a volt meter, I can give you a few things to check for the next time it acts up. But the problem is these newer units also have a starter relay on the circuit as well as some other circuits and wiring because of the security systems that are built into them. The next time it acts up, be sure to notice the security light on the dash and see if it is coming on. We will need to spend some time diagnosing things and trying to eliminate them one at a time. But, the security system can be an issue on these systems and often they get over looked. Go through the post below and let me know what you find if anything. If you get it to act up and nothing else seems to work or everything tests ok, look and see if there is another relay in the relay box that looks the same and is the same configuration as the starter relay. If so, try swapping the two and see if that helps. If it does, it is a pretty simple matter to buy a new relay. Let me know what you find if anything and we will pick it up from there. Thanks

 

 

If you are sure the battery is good and fully charged and the cable connections are all good. You will need to check for voltage at the small purple wire on the starter solenoid while some one engages the starter. If you have good voltage at the purple wire and at the large battery terminal both, you will need to replace the starter. If you do not have voltage at the purple wire let me know so we can test the starting system and find where the problem is. I will need to know if it is a standard shift or an automatic. But be sure to check to see if you have any theft or security lights coming on, on the dash first. It may be an issue with the security system also. If this all checks ok, the next step will be to test the neutral safety or clutch safety switch and go from there. Thanks, Bob

Bob, Auto Service Technician
Category: Car
Satisfied Customers: 4087
Experience: 40 year GM Tech. +30 Certified. ASE Master Tech.(expired, retired) Medium Duty, Heavy Line, Retired
Bob and 7 other Car Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV. Dutch USA
 
 
 

Meet The Experts:

 
 
 
  • Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
  • http://ww2.justanswer.com/uploads/TE/TedG/2012-6-15_14759_avaLarge.64x64.jpg Ted G.'s Avatar

    Ted G.

    ASE Certified Technician

    Satisfied Customers:

    1596
    20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    1311
    ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    ASE Master Tech

    Satisfied Customers:

    2367
    ASE Master Tech advanced level specialist
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1906
    ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    942
    12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes
  • http://ww2.justanswer.com/uploads/ST/Steve7654/2012-6-5_215929_japic800x660.64x64.jpg Steve's Avatar

    Steve

    Auto Service Technician

    Satisfied Customers:

    1980
    25+ yrs experience as a professional working technician; ASE L1 master technician